Elements of Your Phone

 

 

 

 

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

 

Elements of Your Phone

 

 

 

 

 

 

 

 

Feature

 

Function

 

 

 

 

 

1)

Display

Provides a large, high-resolution viewing area that assists you in selecting and using

 

 

 

phone features.

 

 

 

 

 

 

2)

Ring/Message

Flashes to signal an incoming call and to indicate a message waiting in your voice

 

Indicator

mailbox.

 

 

 

 

 

 

3)

Volume, Speaker

Provide the following audio control capability:

 

and Mute Controls

(UP) and

(DOWN) provide volume control for the ringer, handset, and handsfree

 

 

 

 

 

 

speakers.

 

 

 

 

(SPEAKER) enables and disables Handsfree mode.

 

 

 

(MUTE) enables Mute, which allows you to temporarily turn your phone's handset,

 

 

 

headset or handsfree microphone off during a call.

 

4)

Fixed Function Keys

Give you access to the following phone functions:

 

 

 

(APPLICATIONS): provides access to menus for your phone's applications and

 

 

 

settings.

 

 

 

 

(CANCEL): ends a call when pressed during the call, and, when you are programming

 

 

 

the phone, eliminates any input and returns to the previous menu level.

 

 

 

(REDIAL): calls the last number dialed.

 

 

 

(HOLD): places the current call on hold.

 

 

 

(TRANS/CONF): initiates a call transfer or establishes a three-party conference

 

 

 

call.

 

 

 

 

(MESSAGE): provides access to your voice mailbox and flashes to notify you of

 

 

 

messages waiting in your voice mailbox. Note: The Ring/Message indicator also flashes

 

 

 

when messages are waiting.

 

 

 

 

 

 

5)

Keypad

Use to dial.

 

 

 

 

 

 

6)

Navigation Page

Use to display additional pages of information. The 5320 and 5330 has two page

 

Keys

navigation keys: Back and Next. The 5340 has three page navigation keys: Back, Next,

 

 

 

and Home.

 

 

7)

Programmable

The 5320 provides 7 self-labeling keys that can be programmed as speed call keys, fixed

 

Feature Keys and

function keys, hard keys, applications, or line appearance keys, according to your

 

Softkeys.

communication needs. On your home page, the bottom left feature key is always your

 

 

 

Prime Line key. The top three keys are softkeys.

 

 

 

The 5330 provides 24 self-labeling keys and the 5340 provides 48 self-labeling keys that

 

 

 

can be programmed as speed call keys, fixed function keys, hard keys, applications, or

 

 

 

line appearance keys, according to your communication needs On your home page, the

 

 

 

bottom right feature key is always your Prime Line key on a 5340 IP Phone; and the

 

 

 

bottom left feature key is always your Prime Line key on the 5330 IP Phone. The top three

 

 

 

keys are softkeys.

 

 

 

 

 

 

8)

Handsfree Speaker

Provides sound for Handsfree calls and background music.

 

 

 

 

 

9)

Handset

Use for handset calls. If you are in headset or handsfree mode, you do not need to use

 

 

 

the handset.

 

5

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Mitel 5340, 5320, 5330 manual Elements of Your Phone, Feature, Function
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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