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HELPLINE
If you have any difficulty with your appliance, do not hesitate to call. We are more likely to be able to help than the store from where you bought it.
Please have the following information ready to enable our staff to deal with your enquiry quickly:
¥Name of the product.
¥Model number as shown on the underside of the appliance or rating plate.
¥Serial number.
UK Helpline | 0870 060 2609 |
Replacement Parts 0870 167 6640 | |
Ireland Helpline | 1800 409119 |
YOUR TWO YEAR
GUARANTEE
It is important to retain the retailers receipt as proof of purchase. Staple your receipt to this back cover for future reference.
Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within the guarantee period from the original purchase date, you should contact the Helpline number quoting Model number and Serial number on the product, or write to Morphy Richards at the address shown.
You may be asked to send a copy of proof of purchase.
Subject to the exclusions set out below (see Exclusions) the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt. If for any reason this item is replaced during the guarantee period, the guarantee on the new item will be calculated from original purchase date. Therefore it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.
To qualify for the guarantee the appliance must have been used according to the instructions supplied.
Exclusions
Morphy Richards shall not be liable to replace or repair the goods under the terms of the guarantee where:
1The fault has been caused or is attributable to accidental use, misuse, negligent use or used contrary to the manufacturers recommendations or where the fault has been caused by power surges or damage caused in transit.
2The appliance has been used on a voltage supply other than that stamped on the product.
3Repairs have been attempted by persons other than our service staff (or authorised dealer).
4Where the appliance has been used for hire purposes or
5Morphy Richards are not liable to carry out any type of servicing work, under the guarantee.
This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
¥This guarantee is valid in the UK and Ireland only.
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