Troubleshooting

Check these questions first if you have problems with your handset:

Question

Answer

Is your battery

The battery level indicator should

charged? Do

have at least one segment showing

you see 6 in

(7). If it does not, recharge your

the display?

battery. See pages 19 and 19.

Do you have a

If necessary, turn off your handset

valid SIM card

and make sure that you have inserted

inserted in your

a valid SIM card (see page 16).

handset?

 

Does the

The signal strength indicator should

handset have a

have at least one segment showing

signal? Do you

(1). If it does not, move to an area

see j in the

with a stronger signal to use your

display?

handset.

Is the earpiece

While on a call, press the top of the

volume too

Skey.

low?

 

Is the other

Your handset may be muted. Press

party unable to

UNMUTE (+) if necessary to unmute

hear you?

the handset.

 

Also, make sure that your handset’s

 

microphone is not blocked by its

 

carrying case or a sticker.

Troubleshooting - 155

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Motorola 031431a manual Troubleshooting