Problem

Solution

I cannot make/

Make sure that you have a handset

answer calls.

signal (see the “Signal Strength

 

Indicator” item on page 25). Avoid

 

electrical or radio interference, and

 

obstructions such as bridges, parking

 

garages, or tall buildings.

 

Your handset also may have the

 

Call Barring feature turned on. If you

 

know the unlock code, you can

 

change this setting in the security

 

menu

 

(M > Settings > Security).Also,

 

check to be sure your SIM card is

 

installed and working.

My handset has

Make sure you have a handset signal

poor reception

(see the “Signal Strength Indicator”

and drops calls.

item on page 25). Stay clear of any

 

obstructions such as bridges, parking

 

garages, or tall buildings.

The display

You are in an area where the network

says: Data Calls

does not support voice calls. You can

Only.

only make data calls until you move

 

to another network.

I cannot hear

While on a call, press the volume key

others on my

on the left side of your handset. Your

handset.

handset display should show the

 

volume increasing.

 

Also, make sure that your handset’s

 

earpiece is not blocked by its carrying

 

case.

I cannot open

Before you can use text messages,

my inbox.

you must set up the appropriate

 

inbox. See page 69.

158 - Troubleshooting

Page 158
Image 158
Motorola 031431a Problem Solution Cannot make, Answer calls, My handset has, Poor reception, Drops calls, Cannot hear