Troubleshooting

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (USA) or 1-800- 461-4575 (Canada).

 

 

 

 

 

 

Question

Answer

 

 

 

 

 

 

Is your battery

The battery level indicator should

 

 

 

 

 

 

 

 

 

 

 

charged? Do

have at least one segment

 

 

 

 

 

 

 

 

 

you see Ä in

showing (Å). If it does not,

 

 

 

 

 

 

the display?

recharge your battery.

Troubleshooting

 

 

 

 

See page 14.

 

 

 

 

 

 

 

 

Do you have a

If necessary, turn off your phone

 

 

 

 

 

 

 

 

 

 

 

 

valid SIM card

and make sure that you have

 

 

 

 

 

 

inserted in

inserted a valid SIM card.

 

 

 

 

 

 

your phone?

See page 10.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Does the

The signal strength indicator

 

 

 

 

 

 

handset have

should have at least one segment

 

 

 

 

 

 

a signal? Do

showing (#). If it does not, move

 

 

 

 

 

 

you see ! in

to an area with a stronger signal

 

 

 

 

 

 

the display?

to use your phone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the earpiece

While on a call, press the upper

 

 

 

 

 

 

volume too

volume key on the side of your

 

 

 

 

 

 

low?

phone.

 

 

 

 

 

 

 

 

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Image 186
Motorola A845 manual Troubleshooting, Question Answer