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Motorola A845 manual Troubleshooting, Question Answer

Models: A845

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Page 186

Troubleshooting

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (USA) or 1-800- 461-4575 (Canada).

	Question	Answer
	Is your battery	The battery level indicator should
	Is your battery	The battery level indicator should
	charged? Do	have at least one segment
	charged? Do	have at least one segment
	you see Ä in	showing (Å). If it does not,
	the display?	recharge your battery.
Troubleshooting		See page 14.

	Do you have a	If necessary, turn off your phone
	Do you have a	If necessary, turn off your phone
	valid SIM card	and make sure that you have
	inserted in	inserted a valid SIM card.
	your phone?	See page 10.
		See page 10.

	Does the	The signal strength indicator
	handset have	should have at least one segment
	a signal? Do	showing (#). If it does not, move
	you see ! in	to an area with a stronger signal
	the display?	to use your phone.

	Is the earpiece	While on a call, press the upper
	volume too	volume key on the side of your
	low?	phone.

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Motorola A845 manual Troubleshooting, Question Answer

Contents

Start Here Page Welcome Motorola, Inc Consumer Advocacy Office Manual Number 6809481A77-OMenu Map Main MenuSettings Menu Initial SetupContents Page Page Page Page Optional Accessories Installing the SIM CardOptional Features Getting StartedBattery Use ActionGetting Started Installing the Battery Rechargeable batteries that power this phoneYour phone is designed to use only Charging the Battery Turning Your Phone On Adjusting Volume Turn off an incoming call alertChanging the Call Alert Making a CallAnswering a Call PressViewing Your Phone Number Taking and Sending a Photo Highlight FeaturesFind the Feature M Multimedia Camera To activate your phone’s camera Camera KeyPressTo Using Photos and Pictures Downloading PicturesOption Description Sup or down Scroll to the picture Viewing and Managing PicturesTo view a photo, picture, or animation stored on your phone View the pictureRecording Video Clips Find the Feature Using Video Clips Downloading Video ClipsOption Find the Feature M Multimedia Videos Making Video CallsViewing and Managing Video Clips Press Using the Display Learning to Use Your PhoneSignal 7. Battery Data Transmission IndicatorGprs Indicator Signal Strength IndicatorRoam Indicator Battery Level Indicator Active Line IndicatorMessage Indicator Ring Style IndicatorYour phone may be able to send location Using the 5-Way Navigation KeyLocation Indicator Location information = location on = location offUsing Menus Menu Key Enter menu system, or open a sub-menuRight Soft Key Perform right function Selecting a Menu Feature Icon FeatureTo select a menu feature, starting from the home screen Selecting a Feature Option Entering Text Choosing a Text Entry Mode Setting Up a Text Entry Mode Using CapitalizationText Entry Mode Indicators Using Tap Method Primary SecondAfter Character Chart Using iTAP Mode Tap Method Text Entry RulesEntering Words Using Numeric Mode Using Symbol Mode¿ ¡ ~ Symbol Chart@ \ $ £ ¥ ¤Deleting Letters and Words Copying, Cutting, and Pasting TextUsing the Handsfree Speaker Highlighting TextYour phone’s 4-digit unlock code is originally set to Changing a Code, PIN, or PasswordLocking and Unlocking Your Phone Before you receive your phoneSetting Your Phone to Lock Automatically Locking Your Phone ManuallyUnlocking Your Phone If You Forget a Code, PIN, or Password Locking and Unlocking the KeypadActivate automatic lock Using the Phonebook Storing a Phone NumberRecording a Voice Name Sorting Phonebook Entries Dialing a NumberVoice Dialing a Number Viewing Entries By CategorySetting a Ring Style Setting Up Your PhoneSetting the Time and Date Storing Your Name and Phone NumberSup or down Scroll to the ring style Select the ring styleSetting Description Setting a Wallpaper ImageSetting a Screen Saver Image Background image in yourSetting Display Contrast and Brightness Setting Display ColorAdjusting the Backlight Setting Display Timeout Using Agps Location InformationLimitations of Agps Hiding or Showing Location Information Near a powerful radio or television towerAgps Service on or off, contact your service provider Sometimes much farther from your actual locationCalling Features Using Automatic RedialRedialing a Number Using Caller ID Incoming CallsOutgoing Calls Turning Off a Call Alert Canceling an Incoming CallPress Either volume key Turn off the alert Calling an Emergency NumberUsing Agps During an Emergency Call When you make an emergency call, your phonesDialing International Numbers Viewing Recent CallsSelect the list Last Calls Menu can include the following optionsReturning an Unanswered Call Using the Notepad Attaching a Number Calling with Speed DialCalling With 1-Touch Dial Receiving a Voicemail Message Using VoicemailListening to Voicemail Messages Listen to the messageUsing Call Waiting Storing Your Voicemail NumberPutting a Call On Hold Transferring a CallAnnounce the Call Transfer Open the menu Do Not Announce the Call TransferPerson who answers Sup or down Scroll to TransferSending a Text Message Setting Up the Message InboxMessages You can send and receive messages containing aOther object Select MsgKeypad keys Enter the text message Store the messageSending a Multimedia Message Select Subject Keypad keys Enter the subject Select recipients from PhonebookStore the recipients Sup or down Scroll to Subject Store the subject Sup or downSending a Video Message Display the type of objects When you finish composing the textOpen the message menu Sup or down Scroll to the object you wantKeypad keys Enter the subject Sup or down Scroll to SubjectSelect Subject Store the subjectTips For Sending Messages Find the Feature M Messages OutboxViewing the Status of Sent Messages Messages that you send are stored in the outboxNew Message notification, and sounds an alert When you receive a message, your phoneReceiving a Message Open the messageReading, Locking, or Deleting a Message Header or embedded Sup or down Scroll to the messageCall the number in the message To a Web address URLAn empty To field Open the message inbox setupCc field Lock or unlock the messageSetting Up the Email Inbox Sending an Email MessageOpen the message menu Sup or down Select the type Sup or down Scroll to the object you wantSelect To Bcc recipientsViewing the Status of Sent Email Messages Email messages that you send are stored in the outboxReceiving an Email Message = sending in progress i = sent = sending failedReading, Locking, or Deleting an Email Message Email Msg Menu can include the following options Close the messageCompose and send a reply Fields To, cc. The bcc field is notManually Sending Receiving Email Calling a Phone Number in an Email Message Sending Email to an Embedded Email AddressSup or down Highlight the address Message Going to a Web Address in an Email Message Go to the URLSetting Up Your Phonebook Setting Up YourFind the Feature M Phonebook Creating a Phonebook EntryLocation Phone or SIM Change the default speed dialSet the entry’s physical storage Voice Name option is notCreating a Group Mailing List Mailing list Specify the mailing list nameThat you can add or remove from Record a voice name forStoring a PIN Code With a Phone Number Recording a Voice Name For a Phonebook Entry 100Voice Dial Dialing a Phonebook EntryPhonebook List Video DialStoring Longer Numbers 102Edit the entry Editing a Phonebook EntryView entry details 103Deleting a Phonebook Entry Sorting the Phonebook List104 Setting the Primary Number for a Phonebook Entry 105Using Phonebook Category Views Setting the Phonebook Category View106 Creating a New Category 107Editing a Category Deleting a Category108 Copying Phonebook Entries Reordering Categories109 Copying One Entry Copying More than One Entry110 Copy the entries to Copying a Phonebook Entry to Another DeviceChecking Phonebook Capacity Selected locationSetting 1-Touch Dial Preference Sup or down Scroll to the list you want112 Synchronizing Phonebook Entries For each phonebook entry113 Personalizing Your Phone Personalizing a Ring Style114 Sup or down Scroll to On or Off Setting Ringer or Keypad VolumeActivating Ringer IDs 115Setting Reminders Activating Haptic Vibrations116 Selecting the Clock View Setting a Personal GreetingSetting Display Text Select the text layoutSelect the clock view Showing or Hiding Menu IconsPersonalizing Soft Keys and Menu Icons Sup or down Scroll to Show or HideSetting the Menu View Personalizing the Menu119 Resetting All Options Setting the Menu LanguageSetting Menu Scroll Behavior 120Standard Shortcuts Creating and Using ShortcutsClearing All Stored Information 121Creating a Shortcut Task Shortcut122 Editing or Deleting a Shortcut Using a Keypad ShortcutSelecting a Shortcut From the List 123124 Forwarding Calls Getting More Out of Your PhoneMaking a Conference Call 125Setting Up or Canceling Call Forwarding 126TTY Operation Checking Call Forwarding Status127 Setting TTY Mode 128Turning Fixed Dialing On or Off Using Fixed DialingReturning to Voice Mode 129Using the Fixed Dial List Using the Fast MenuUsing Dtmf Tones Activating Dtmf TonesMonitoring Phone Use View and Reset Call TimersUsing the Keypad Sending Dtmf Tones132 Using a Timer During a Call 133Using Handsfree Features Activating the Speakerphone134 Ringer Options Confirm the settingAutomatic Answer Automatic HandsfreeCharger Time Power-off DelaySup or down Scroll to the time delay Confirm your selectionSup or down Scroll to the charge time Using Applications During a CallConnecting Your Phone to an External Device 137Setting Up a Cable Connection Setting Up an Infrared Connection138 Try another connection Setting Up a Bluetooth Wireless ConnectionActivate the infrared link 139Searching For Other Devices Handsfree Dial-up networking Object exchange File transfer140 Connecting to Recognized Devices Making Your Phone Visible to Other Devices141 Disconnecting From a Device Switching To a Headset Or Car Kit During a CallSending Objects to Another Device Setting Your Phone’s Bluetooth Options Editing Device Properties143 Making Data Calls 144Receiving a Data Call Installing the SoftwareMaking a Data Call 145Transferring the Data Using SyncCreating an Internet Sync Partner Ending the Data ConnectionSending Files from Your Phone Using an Internet Sync PartnerFind the Feature M Send sending method 147Listing All Networks Adjusting Network SettingsFinding a New Network 148Changing Network Setup Values 149Setting the Call Drop Alert Monitoring Battery ChargeAdjusting Service Tones Find the Feature M Settings NetworkViewing Phone Specifications To view your phone’s feature specifications151 Month View Personal OrganizerDatebook 152153 Return to AlarmDay View Previous Press Mto open ScreenEvent View Creating a Datebook Event155 Creating a Datebook To Do 156Changing Event Information 157Copying an Event 158Deleting an Event 159User’s guide for more information Copying a Datebook Event to Another DeviceSynchronizing Datebook Entries Your phone to synchronize datebook entriesCalculator Calculating Numbers161 Converting Currency Function Description162 Perform the conversion 163Unblock the SIM Card PIN Code SecurityLocking the SIM Card 164Unblock the SIM Card PIN2 Code 165Locking and Unlocking Applications 166Select the application Open the lock applicationSup or down Scroll to the application 167Micro-Browser Find the Feature 168News Entertainment Starting a Micro-Browser SessionInteracting With Web Pages Downloading Objects From a Web169 Sup or down Scroll to Store Only Storing a Picture FileStoring a Sound File Sup or down Scroll to Store Only orSelecting or Creating a Web Session Storing a Video Clip171 Running the Micro-Browser in the Background Setting Up Browser MessagesGames and Applications 172Downloading an Application With the Micro-Browser Launching a Java Application173 Analyzing or Deleting a Java Application 174Viewing Java Version and Available Memory Option Displays175 Creating and Editing Ring Tones Creating a Tone176 Entering Notes Basic notes c d e f g a b177 Key Display Description 178Add length modifiers, as Sets octave seven, as ExampleSets octave six, as in *6 Inserts a rest you can Move cursor leftPlaying a Tone Press Display180 Deleting a Tone Find the Feature M Multimedia SoundsEditing a Tone 181Downloading a Tone Pictures Setup menu can include the following optionsCamera Sending a Tone183 Troubleshooting Question AnswerProblem Solution Happened PressedNothing Though I haveCode when Feature My phoneFor an unlock Try to open aCannot hear My phone hasDrops Others on myMy battery CommandsPasswords, or Battery life? 189With my NameDoesn’t work PluggedMy data Why doesAttached ApplicationsTry again in a few minutes. Internet accessYou may be in an area without 192Specific Absorption Rate Data 193194 Index Unlocking195 196 Message Event alert Exchange rate, calculating 197198 Receiving 80 sending 74 My telephone number 4, 18199 Long numbers, storing Redialing Character 99 network settings 148 notepad 66 numberCodes 200201 202 Text Capitalization, changing Character chart 41 entering Automatic answer 135 speed dial203 204 Important Safety and Legal Information Software Copyright Notice Part Number 6809476A21-OContents Safety and General Information External Antenna CareBody-Worn Operation Approved AccessoriesPhone Operation Data OperationFacilities AircraftMedical Devices For Vehicles With an Air Bag Potentially Explosive AtmospheresBatteries Symbol DefinitionBlasting Caps and Areas ChargersRepetitive Motion Injuries FDA Consumer Information on Wireless Phones National Telecommunications and Information Administration Page What about children using wireless phones? Page Products and Accessories Products Covered Length of CoverageExclusions Software Products CoveredDate of purchase Two-Way Radios and Messaging Devices Page Online Product Registration Thank you for choosing a Motorola productWireless The New Recyclable Page Wireless Phone Safety Tips Safety is your most important callPage Wherever wireless phone service is available Page Page Motorola.com

Troubleshooting

Question

Answer

the display?

See page 14.

See page 10.