Motorola BT100 If You Need Help, Technical Response Center, Telephone Menu Options, Press

Models: BT100

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1-4Introduction

1-4Introduction

If You Need Help

If you need assistance while working with the BT100, contact the Motorola Technical Response Center (TRC):

Inside the U.S.: 888-944-HELP(1-888-944-4357)

Outside the U.S.: 215-323-0044

Motorola Online: http://businessonline.motorola.com

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.

Technical Response Center

Telephone Menu Options

 

 

 

Connected Home Solutions

888-944-HELP / 215-323-0044

 

 

http://businessonline.motorola.com

 

 

 

 

 

 

Broadcaster,

 

 

Video Products

 

 

Satellite IRD or

 

 

PRESS 1

 

 

 

Encoder Products

 

 

 

 

 

 

 

PRESS 2

PRESS 1

PRESS 2

 

PRESS 3

 

PRESS 1

PRESS 2

Controllers

Headend

 

Set-tops

 

Commercial

Uplink

 

 

 

 

 

 

IRD

Encoder

PRESS 1

PRESS 2

 

 

 

 

 

 

Digital

Analog

 

 

 

 

 

 

 

 

Data Networks/

 

 

Consumer

 

Transmission Products

 

 

Products

 

 

PRESS 3

 

 

 

 

PRESS 4

PRESS 1

PRESS 2

PRESS 3

 

PRESS 4

PRESS 5

PRESS 1

PRESS 2

Cable Router Cable Modems

Transmission

 

Network

Multiservice

Consumer

Broadband

Products

VOIP

Products

Management

Transport

Satellite

Retail

 

 

 

 

 

Products

C Band

Support

 

 

 

 

(MBT/MWT/MEA)

 

 

Severity LevelPRESS 1 PRESS 2

 

 

 

1 - Critical Failure

Network

Network

 

 

 

Licensing

Management

 

 

 

2 - Serious Failure

 

 

Products

 

 

 

3 - Lesser Failure

4 - Technical Assistance

Issued: 04/2005

BT100 Installation and Operation Manual

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Motorola BT100 If You Need Help, Technical Response Center, Inside the U.S. 888-944-HELP Outside the U.S, 1-4Introduction