Motorola BT100 operation manual Calling for Repairs

Models: BT100

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Calling for Repairs

Introduction1-5

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1Pack the unit securely.

2Enclose a note describing the exact problem.

3Enclose a copy of the invoice that verifies the warranty status.

4Ship the unit PREPAID to the following address:

BCS Nogales Repair Center Attn: RSA #_________

6908 East Century Park Drive Tucson, AZ 85706

US

BT100 Installation and Operation Manual

Page 11
Image 11
Motorola BT100 operation manual Calling for Repairs