Troubleshooting | 6 |
Chapter 6: Troubleshooting
Power
•Check that the AC power adapter is properly plugged into the electrical outlet and into the Desktop CPE.
•Check that the electrical outlet is working.
A Computer Cannot Log On to the CPE
Check that the Ethernet cable is properly connected to the Desktop CPE unit and the computer.
Cannot Connect to the Internet
•Check the Desktop CPE connection status from the Web Interface, refer to the Connection Status section to verify the connection status.
•If the Desktop CPE connection is down, and the gateway has not received an IP for
5 minutes to 10 minutes:
-
-If the Setup Wizard does not help, then reset the Desktop CPE using the reset button.
Additional Troubleshooting Help
Contact your service provider for additional help.
