Troubleshooting

This section provides information to assist you in quickly detecting and resolving problems that might occur when using the DCP501.

If you need assistance, call Motorola’s Customer Support Center at 1-866-668-2271 or

1-866-MOT-BCS1. If you have questions about or are having difficulties regarding your digital cable services, contact your local cable service provider.

 

 

Problem

Possible Solution

 

 

 

 

 

 

The DCP501

Check the power outlet for AC power.

 

POWER

Verify that the DCP501’s power cord is firmly connected to an AC power

 

doesn’t switch on.

 

 

outlet.

 

 

If the DCP501 is excessively hot, thermal circuit breakers may have been

 

 

 

tripped. Allow the unit to cool down and then switch the unit on.

 

 

 

 

 

 

 

 

 

 

Remote control

Check for an obstruction between the remote control and the DCP501. Aim the

 

 

remote control directly at the DCP501, not at the TV or VCR.

 

 

operation is not

 

 

Be sure to firmly and deliberately press and release the buttons on the remote

 

CONTROL

possible.

 

 

control unit one at a time. The LED associated with a remote control button

 

 

should turn on when you press the associated button.

 

 

Check the batteries in the remote control unit and replace with new batteries if

 

 

necessary.

 

REMOTE

 

 

 

Verify that the remote control unit is in the appropriate operational mode

 

 

(CATV, VCR, DVD, Tape, etc) for the functions you are attempting to use.

 

 

The remote control unit may be too far away from the DCP501.

 

 

 

 

 

 

The angle between the remote control unit and the front panel of the DCP501

 

 

 

may be too large.

 

 

 

 

 

 

 

 

DCP501 User Guide

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Motorola DCP501 manual Problem Possible Solution, Power, Control, Remote

DCP501 specifications

The Motorola DCP501 is a versatile and powerful digital cable receiver designed to enhance your television viewing experience. This set-top box caters to the demands of modern digital broadcasting and is packed with advanced features that ensure seamless access to content. One of its main highlights is its compatibility with MPEG-2 and MPEG-4 formats, allowing users to enjoy both standard and high-definition channels without any hassle.

Equipped with a user-friendly interface, the DCP501 makes navigation a breeze. The intuitive menu system allows users to access their favorite channels, manage parental controls, and set up recording features without any technical expertise. The device also supports digital video recording, enabling users to capture shows and movies directly to a storage medium. This convenient feature allows for pausing live TV, rewinding, and scheduling recordings to ensure you never miss a favorite program.

In terms of connectivity, the Motorola DCP501 offers multiple outputs, including HDMI, component, and composite video, making it compatible with a wide range of televisions. This extensive connectivity ensures that both old and new TV models can easily integrate the DCP501 into their setup. Additionally, the device includes USB ports, providing the option to expand storage and connect to other multimedia devices.

The Motorola DCP501 is designed with security in mind, incorporating advanced encryption technologies to safeguard content and prevent unauthorized access. The device supports industry-standard content protection mechanisms, ensuring a secure and reliable viewing experience for users while complying with broadcasting regulations.

Another noteworthy characteristic is its energy efficiency. The Motorola DCP501 is designed to consume less power compared to traditional set-top boxes, contributing to reduced electricity bills while minimizing environmental impact. This sustainable approach to technology reflects Motorola's commitment to innovation and eco-friendliness.

Overall, the Motorola DCP501 stands out as an advanced digital cable receiver that combines functionality with user-centric features. Its robust performance, comprehensive channel support, and eco-friendly design make it an ideal choice for cable subscribers seeking a high-quality viewing experience. Whether accessing live television, recorded programs, or on-demand content, the DCP501 is a reliable companion for today’s digital media landscape.