Level 1 and 2 Service Manual | Introduction |
Warranty Service Policy
The product is sold with the standard
Out-of-Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and
Customer Support
Customer support is available through dedicated Call Centers and
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.
When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
Order replacement parts, test equipment, and manuals from AAD.
U.S.A. | Outside U.S.A. |
Phone: | Phone: |
FAX: | FAX: |
To order parts online, visit: https://servicelink3.motorola.com.
(contact the EMEA Service Parts Group for the password required)
You can contact the EMEA Service Parts Group at:
+49 461 803 1638.
October 4, 2004 | 7 |
