MultiModemDSVD User Guide

D Warranty, Service, and Technical Support

A Returned Materials Authorization (RMA) is not required. Return shipping charg- es (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

Extended two-year overnight replacement agreements are available for selected products. Please refer to our Overnight Replacement Agreement at http:// www.multitech.com/PROGRAMS/orc/ for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 800 972-2439.

Please direct your questions regarding repair expediting, receiving, shipping, bill- ing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installa- tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

International Products

Your distributor should contact Amex, Inc., for information about repairs for your Multi-Tech product:

Amex, Inc.

2724 Summer Street NE

Minneapolis, MN 55413

U.S.A.

Tel: +612 331-3251

Fax: +612 331-3180

Please direct questions regarding technical matters, product configuration, verifica- tion that the product is defective, etc., to our Technical Support department nearest you, listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP. When call- ing the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus- materials basis.

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses:

U.S., Canada & Europe: support@multitech.com

France: support@multitech.fr

India: support@multitechindia.com

U.K.: support@multitech.co.uk

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Multi-Tech Systems MT5600DSVD manual Technical Support, International Products