Multi-Tech Systems MT5634ZBAV manual 4The Modem Disconnects While Online, 109

7 Solving Problems

4The Modem Disconnects While Online

If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company).

You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g., ATDT*70,—note the comma, which inserts a pause before the number is dialed). To change the dial prefix in Windows Terminal, select Settings Modem Com- mands. To change it in Windows 95 HyperTerminal, select Connect from the Call menu, click Dialing Properties, check This location

4has Call Waiting, and select the correct code for your phone service.

If you have extension phones on the same line as your modem, you or someone else can interrupt the connection by picking up another phone. If this is a frequent problem, disconnect the extension phones before using the modem, or install another phone line especially for the modem.

Check for loose connections between the modem and the computer, the telephone jack, and AC power.

You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line. Try

4again.

If you were online with a BBS or an online service like CompuServe, it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day. Try again.

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