NEC 77000WEB02, 4 manual Caller Data window in N-TeliAgent

Scenario 2—Caller Data from Auto Attendant

8.If the call goes to an NTeliAgent user, the Caller Data window shows Form data, IVR data and URL history.

N-TeliWeb

Figure 13. Caller Data window in N-TeliAgent

9.From this point, in addition to voice communication, the agent and caller can share web pages. For procedures, refer to Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0 User Guide.

N-TeliWeb4.0 User Guide 13