Customizing Contactinfo.htm
Customizing Contactinfo . htm
You can use the Contact.htm page to collect caller information, and automatically direct the call to a specific extension.This collected information is then displayed on the agent’s screen.
To Alter Form Data
Using Notepad or another html editor, modify Contactinfo.htm source code as follows:
1.Change the ServerIP
Set the value of the ServerIP to the IP address of the server on which NCS Ware resides.
<input type="hidden" name="ServerIP" value="206.111.153.203">
2.Set DialPad visibility
By default, the code is set to hide the Dial Pad (value = "0") and to dial a specific number (value = "300"). To show the Dial pad, change the values as shown below:
Show DialPad, Let Caller Dial Extension
<input type="hidden" name="Extension" value=""><input type="hidden" name="DialPad" value="1">
Hide DialPad, Autoconnect to Extension 300
<input type="hidden" name="Extension" value="300"><input type="hidden" name="DialPad" value="0">
3.Alter the data collection fields:
Shown below is the form row that collects the caller’s first name.
Copy, modify or delete variables to your company’s specifications.
<tr>
<td width="240" bgcolor="#CCFF99"><font size="2" face="Verdana"><b>First Name </b></font></td> <td width="282"><font face="Verdana"><input type="text" size="20" maxlength="40" name="FirstName" tabindex="1"> </font></td>
</tr>
