Collecting Form Data, IVR Data and URL History
Collecting Form Data, IVR Data and URL History
You can configure
The IVR data comes from the Auto Attendant / Collect Digit action.
The Form Data come from the <form name=infoForm> fields in the source code of Contact.htm or Contactinfo.htm pages
The URL History shows all |
|
URL paths to tagged html |
|
pages the caller visited prior | Figure 4. Caller Data window in NTeliAgent |
to the call. |
Tagging Pages for URL History
To appear in the URL history, the pages the caller visits prior to the call must be tagged, as shown below:
<head>
<script language="JavaScript" src="webcall.js"></script>
<script language="JavaScript">
tagURL(location.href)
</script>
</head>
For more information on configuring:
•IVR Data: Refer to “Configuring Auto Attendant for Scenario 2” on page 15.
•Form Data: “Customizing Contactinfo.htm” on page 9 or “Customizing Con- tact.htm” on page 14.
