NEC SV8100 specifications ACD-MIS Application

ACD-MIS Application

The SV8100 ACD-MIS suite includes the following enhancements compared to the Xen IPK II:

•Download configured data from the CPU rather than entering this manually.

•Create text reports in CSV format.

SV8100/SV8300 ACD MIS has five main system components:

oACD MIS Server o ACD MIS Monitor o ACD MIS Reports o ACD MIS Admin

o ACD MIS Agent Client

Supervisor MIS for historical reports, real-time queue status, and real-time agent views:

Desktop client for real-time queue status and text messages between agents & supervisors:

Document No. SIB 244 Page 47 of 52 1st July 2008

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