NETGEAR D6100 user manual You Cannot Log In to the Modem Router

Models: D6100

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AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100

You Cannot Log In to the Modem Router

If you are unable to log in to the modem router from a computer on your local network and use the web management interface, check the following:

If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem router.

If the computer is set to a static or fixed IP address (this setting is uncommon), either change the computer to obtain an IP address automatically from the modem router through DHCP, or change the IP address of the computer to a static or fixed IP address in the 192.168.0.2–192.168.0.254 range.

Make sure that your computer can reach the modem router’s DHCP server. Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the modem router and reboot your computer.

If your modem router’s IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the modem router’s configuration to factory defaults. This sets the modem router’s IP address to 192.168.0.1. For more information, see Return the Modem Router to Its Factory Default Settings on page 153 and Factory Settings on page 218.

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information.

If you are attempting to set up your modem router behind an existing router in your network, set up the modem router as a WiFi access point (see Use the Modem Router as a WiFi Access Point on page 95).

If you are attempting to set up your modem router as a replacement for an ADSL gateway in your network, the modem router cannot perform many gateway services. For example, the modem router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Diagnostics and Troubleshooting

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NETGEAR D6100 user manual You Cannot Log In to the Modem Router