Troubleshoot PPPoE or PPPoA | NETGEAR D6100 specification

AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100

•Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name. For more information, see Manually Set Up the Internet Connection on page 45.

•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following:

-Inform your ISP that you bought a new network device and ask them to use the modem router’s MAC address.

-Configure your modem router to clone your computer’s MAC address. For more information, see Manually Set Up the Internet Connection on page 45.

Troubleshoot PPPoE or PPPoA

If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.

To verify that your PPPoE or PPPoA connection is working:

1.Launch an Internet browser from a computer or WiFi device that is connected to the network.

2.Type http://www.routerlogin.net. A login screen displays.

3.Enter the user name and password for the modem router.

The user name is admin. The default password is password. The user name and password are case-sensitive.

4.Click the OK button.

The BASIC Home screen displays.

5.Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays.

6.In the Internet Port pane, check that the IP Address field shows a valid IP address and that the Connection field shows PPPoE or PPPoA.

7.In the Internet Port pane, click the Connection Status button. The Connection Status screen displays.

8.Check the following:

•The Connection Status field shows Connected.

•The Connection Time field does not show 00:00:00.

If all of the information is correct, your PPPoE or PPPoA connection is working.

To reconnect if your PPPoE or PPPoA connection does not function:

1.Launch an Internet browser from a computer or WiFi device that is connected to the network.

2.Type http://www.routerlogin.net.

Diagnostics and Troubleshooting

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NETGEAR D6100 user manual Troubleshoot PPPoE or PPPoA,  To verify that your PPPoE or PPPoA connection is working

Contents

AC1200 WiFi DSL Modem Router- Essentials Edition Trademarks SupportCompliance Contents Manage the WiFi Network Settings Manage the WAN and LAN Network Settings Manage Firewall Rules, Port Forwarding, and Port Triggering Appendix a Supplemental Information Router Unpack Your Modem Router Your package contains the following items Front Panel with LEDs Modem router displays status LEDs on the front panel Power LED turns solid green LED descriptions Back Panel with Ports, Buttons, and Connector Modem router back panel Right Side Panel with WPS and WiFi On/Off Buttons Button Icon Description Bottom Panel Product Label Modem router product label Install and Access the Modem Router and Its Network Position Your Modem Router Wired Connection WiFi ConnectionTypes of Logins Before You Connect to the Modem Router Netgear genie Automatic Setup Utility Set Up Your Modem Router for DSL Service DSL Service  To connect your modem router to a DSL service Modem router cabling for DSL service Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service  To connect your modem router to a cable or fiber service Modem router cabling for cable or fiber service Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Read Troubleshoot the Internet Connection on  To log in to the modem router Change the Language  To change the language Select Advanced Administration Set Password Set Up Password Recovery Let the Modem Router Automatically Update Its Firmware To set up password recovery Select the Enable Password Recovery check box Access the Modem Router with the Netgear genie App  To use the genie app to access the modem router Install and Access the Modem Router and Its Network Manage the Internet Settings Manually Select Advanced Setup Wizard Use the Internet Setup Wizard After Initial Setup To use the Setup Wizard Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Field Description Internet IP Address NAT Network Address Translation Domain Name Server DNS AddressRouter MAC Address Manage the Internet Settings Manually Or Manually Connect Domain Name Server DNS Address From the Encapsulation menu, select PPPoE PPP over Ethernet Enter the settings as described in the following table Internet IP Address From the Encapsulation menu, select PPPoA PPP over ATM Enter the settings as described in the following table Field Description Internet IP Address Specify an IPv6 Internet ConnectionIPv6 Internet Connections and IPv6 Addresses Set Up and IPv6 Connection Through Auto Detect From the Internet Connection Type menu, select Auto Detect Set Up and IPv6 Connection Through Auto Config From the Internet Connection Type menu, select Auto Config Manage the Internet Settings Manually Set Up an IPv6 6to4 Tunnel Connection From the Internet Connection Type menu, select 6to4 Tunnel Manage the Internet Settings Manually Set Up an IPv6 Pass-Through Connection  To set up an IPv6 pass-through Internet connection From the Internet Connection Type menu, select Fixed Set Up an IPv6 Fixed Connection To set up a fixed IPv6 Internet connection Manage the Internet Settings Manually From the Internet Connection Type menu, select Dhcp Set Up an IPv6 Dhcp Connection To set up an IPv6 Internet connection with a Dhcp server Manage the Internet Settings Manually From the Internet Connection Type menu, select PPPoE Set Up an IPv6 PPPoE Connection To set up an IPv6 PPPoE Internet connection Manage the Internet Settings Manually Application Manage the MTU SizeMTU Concepts Change the MTU Size Manage the WiFi Network Settings View or Change the Basic WiFi Settings  To view or change the basic WiFi settings Manage the WiFi Network Settings Wireless Network 2.4GHz b/g/n Field Description Region Selection Wireless Network 5GHz 802.11a/n/ac Field Description Security Options To 173 Mbps Configure WPA/WPA2 Enterprise WiFi Security  To configure WPA/WPA2 enterprise security Manage the WiFi Network Settings Configure WEP Legacy WiFi Security  To configure WEP security Use WPS to Add a Device to the WiFi Network Use WPS with the Push Button Method Select Advanced WPS Wizard Use WPS with the PIN Method Manage the WiFi Network Settings  To set up a guest network Select Guest Network Field Description Wireless Network 2.4GHz b/g/n Enable Ssid Broadcast check boxTo access My Local Network check box Security Options Profile Field Description Wireless Network 5GHz a/n/ac Ssid Broadcast check box Enable or Disable the WiFi Radios Control the WiFi RadiosUse the WiFi On/Off Button  To enable or disable the WiFi radios Select Advanced Advanced Setup Wireless Settings Set Up a WiFi Schedule  To set up the WiFi schedule Manage the WiFi Network Settings Manage the WPS Settings  To manage WPS Settings Manage Advanced WiFi Features  To manage advanced WiFi features Preamble Mode Transmit Power Control menu Use the Modem Router as a WiFi Access Point To set up the modem router as an AP Select Advanced Advanced Setup Wireless Access Point Control Access to the Internet Select Parental Controls Set Up Parental Controls To set up parental controls Control Access to the Internet Click the Take me to the status screen button Allow or Block Access to Your NetworkEnable and Manage Network Access Control  To set up network access control Manage Network Access Control Lists  To add or remove devices that are allowed Control Access to the Internet 103 Add or Remove Devices from the Blocked List  To add or remove devices that are blocked Set Up Blocking  To set up keyword and domain blockingUse Keywords to Block Internet Sites Select Advanced Security Block Sites Control Access to the Internet 106 Remove a Keyword or Domain from the Blocked List Remove All Keywords and Domains from the Blocked List To remove a keyword or domain from the blocked list  To remove all keywords and domains from the blocked list Specify a Trusted Computer  To specify a trusted device  To set up a schedule for blocking Select Advanced Security Schedule Set Up Security Event Email Notifications  To set up email notifications Send logs according to this schedule Field Description Send alerts and logs through e-mailSend Alert Immediately Optimize Performance Select Advanced Setup QoS Setup Optimize Traffic with QoS Manage Default and Custom QoS Rules Add a Custom QoS Rule for a Service or ApplicationSelect the Turn Internet Access QoS On check box  To add a QoS rule for a service or application From the Applications menu, select Add a new application Optimize Performance 116 Field Description Specified Port Range Add a Custom QoS Rule for a Device To add a QoS rule for a device Optimize Performance 118 Change a QoS Rule or Change the Priority for a Rule  To change a QoS rule Remove a QoS Rule  To remove a QoS rule  To remove all QoS rules Manage Uplink Bandwidth ControlRemove All QoS Rules Click the OK button Basic Home screen displays Improve Network Connections with Universal Plug and Play  To manage Universal Plug and Play Manage Wi-Fi Multimedia Quality of Service  To disable WMM QoS Settings Select Advanced Setup Adsl Settings Manage the Adsl Settings To view or change the DSL setup Change the WAN Connection Preference  To change the WAN connection preference Manage the WAN Security Settings  To change the default WAN security settings Set Up a Default DMZ Server  To set up a default DMZ server Manage Igmp Proxying and VPN Pass-Through Manage NAT Filtering Enable and Configure a Vlan To change the default NAT filtering settings  To enable and configure the Vlan  To change the default SIP ALG settingSelect Advanced Setup WAN Setup Manage the SIP Application-Level Gateway Manage Dynamic DNS Set Up a New Dynamic DNS AccountSelect Advanced Advanced Setup Dynamic DNS  To set up Dynamic DNS if you already created an account Specify a DNS Account That You Already Created Manage the Modem Router’s LAN IP Address Settings Select the Use a Dynamic DNS Service check box  To change the LAN IP address settings Select Advanced Setup LAN Setup Manage the Router Information Protocol Settings  To manage the RIP settings  To reserve an IP address Manage Reserved LAN IP AddressesReserve a LAN IP address Change a Reserved IP Address Remove a Reserved IP Address Entry To change a reserved IP address entry  To remove a reserved IP address entry  To change the modem router’s device name Change the Modem Router’s Device NameManage the Dhcp Server Address Pool Manage the WAN and LAN Network Settings 141 Clear the Use Router as Dhcp Server check box Disable the Built-In Dhcp Server To disable the built-in Dhcp server  To set up a static route Set Up and Manage Custom Static RoutesSet Up a Static Route Manage the WAN and LAN Network Settings 144 Change a Static Route Remove a Static Route To change a static route  To remove a static route Manage the WAN and LAN Network Settings 146 Manage the Modem Router Monitor the Traffic  To check for new firmware and update your modem router Update the Firmware of the Modem RouterCheck for New Firmware and Update the Modem Router Manually Upload New Firmware and Update the Modem Router D6100-V1.0.0.340.0.34.img Manage the Configuration File of the Modem Router Back Up the SettingsRestore the Settings  To back up the modem router’s configuration settings Recover the admin Password  To recover your password  To reset the modem router to factory default settings Return the Modem Router to Its Factory Default SettingsUse the Reset Button Erase the Settings  To erase the settings View the Status and Statistics of the Modem Router Select Advanced Advanced Home Manage the Modem Router and Monitor the Traffic 156 Field Description Router Information Wireless Settings 2.4GHz Internet Port Wireless Settings 5.0GHz Guest Network 2.4GHz View the Traffic Statistics Guest Network 5.0GHz Field or Column Description Adsl Link View or Change a TCP/IP Internet Connection  To view or change the TCP/IP Internet connection status Manage the Modem Router and Monitor the Traffic 162 View or Change a PPPoE or PPPoA Internet Connection View or Change a Pptp or L2TP Internet Connection Select Advanced Administration Logs Manage the Activity Log and SyslogView the Logs  To manage which activities are logged and view the log Manage the Modem Router and Monitor the Traffic 166  To manage which activities are logged Specify Which Activities Are LoggedSpecify a Syslog Server Select Attached Devices  To display the wired and WiFi devicesView Devices Currently on the Network Monitor and Meter Internet Traffic Start the Traffic Meter Without Traffic Volume RestrictionsSelect Advanced Advanced Setup Traffic Meter View the Traffic Statistics and Traffic Status Restrict Internet Traffic by Volume  To record and restrict the Internet traffic by volume Select the Traffic volume control by radio button Restrict Internet Traffic by Connection Time  To record and restrict the Internet traffic by time Unblock the Traffic Meter After the Traffic Limit Is Reached  To unblock the traffic meter Manage the Modem Router Remotely  To set up remote managementSelect Advanced Advanced Setup Remote Management Select the Turn Remote Management On check box Configure the Modem Router as a DSL Modem Only  To use remote access To configure the modem router as a DSL modem only From the Device Mode menu, select Modem Modem Only Manage Firewall Rules, Port Forwarding, and Port Triggering Select Advanced Security Firewall Rules Add an Outbound Firewall Rule To add an outbound firewall rule Block always Block by schedule, otherwise allowAllow always Allow by schedule, otherwise block Change an Outbound Firewall Rule  To change an outbound firewall rule Change the Priority of an Outbound Firewall Rule  To change the priority of an outbound firewall rule Disable or Enable an Outbound Firewall Rule  To enable or disable an outbound firewall rule Remove an Outbound Firewall Rule  To remove an outbound firewall rule Select Advanced Security Firewall Rules Starting Port field  To change a custom service or application  To remove a custom service or application Following figure shows two entries in the Service Table AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Click the Add Custom Service button Change a Port Forwarding Rule  To change a port forwarding rule Remove a Port Forwarding Rule  To remove a port forwarding rule Application Example Make a Local Web Server Public  To make a local web server public Manage Port Triggering for Services and Applications How the Modem Router Implements the Port Forwarding Rule Add a Port Triggering Rule  To add a port triggering rule Inbound Connection Change a Port Triggering Rule To change a port triggering rule AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Remove a Port Triggering Rule  To remove a port triggering rule Disable Port Triggering  To disable port triggeringSpecify the Time-Out Period for Port Triggering  To specify the time-out for port triggering Clear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Diagnostics and Troubleshooting Perform Diagnostics Ping an IP AddressPerform a DNS Lookup  To ping an IP address Display the Routing Table  To display the routing table Problem Possible Solution Quick Tips for TroubleshootingReboot the Modem Router from the Web Management Interface Troubleshoot with the LEDs Bottom Panel Product Label on WiFi LED Is Off Power LED Remains Solid AmberPower LED Is Off You Cannot Log In to the Modem Router Troubleshoot the Internet Connection Troubleshoot the DSL Link  To check the Internet IP address Internet LED Is OffObtain an Internet IP Address Troubleshoot PPPoE or PPPoA  To verify that your PPPoE or PPPoA connection is working Troubleshoot Internet Browsing Troubleshoot the WiFi Connectivity Changes Are Not Saved  To ping the modem router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Feature Default Behavior Router loginMain WiFi network Internet connection General WiFi settings Feature Default BehaviorGuest WiFi network Technical Specifications Feature Description Supplemental Information 221