Diagnostics and Troubleshooting
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AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100
•Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name. For more
information, see Manually Set Up the Internet Connection on page 45.
•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for
your computer’s MAC address, do one of the following:
-Inform your ISP that you bought a new network device and ask them to use the
modem router’s MAC address.
-Configure your modem router to clone your computer’s MAC address. For more
information, see Manually Set Up the Internet Connection on page 45.
Troubleshoot PPPoE or PPPoA
If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.
To verify that your PPPoE or PPPoA connection is working:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. Type http://www.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
5. Select ADVANCED > ADVANCED Home.
The ADVANCED Home screen displays.
6. In the Internet Port pane, check that the IP Address field shows a valid IP address and that
the Connection field shows PPPoE or PPPoA.
7. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
8. Check the following:
•The Connection Status field shows Connected.
•The Connection Time field does not show 00:00:00.
If all of the information is correct, your PPPoE or PPPoA connection is working.
To reconnect if your PPPoE or PPPoA connection does not function:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. Type http://www.routerlogin.net.