Test the Path from Your Computer to a Remote Device | NETGEAR D6100

AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100

Test the Path from Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your computer to a remote device:

1.From the Windows toolbar, click the Start button and select Run.

2.In the field provided, enter ping -n 10 IP address

where IP address is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem Router on page 215 display. If you do not receive replies, do the following:

•Check that the IP address of your modem router is listed as the default router in your computer. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network Control Panel. Verify that the IP address of the modem router is listed as the default router.

•Check that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

•If your ISP assigned a host name to your computer, enter that host name as the account name (see Manually Set Up the Internet Connection on page 45).

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem, but some additionally restrict access to the MAC address of a single computer connected to that modem. In this case, configure your modem router to clone or spoof the MAC address from the authorized computer (see Manually Set Up the Internet Connection on page 45).

Diagnostics and Troubleshooting

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NETGEAR D6100 user manual Test the Path from Your Computer to a Remote Device

Contents

AC1200 WiFi DSL Modem Router- Essentials Edition Support ComplianceTrademarks Contents Manage the WiFi Network Settings Manage the WAN and LAN Network Settings Manage Firewall Rules, Port Forwarding, and Port Triggering Appendix a Supplemental Information Router Unpack Your Modem Router Your package contains the following items Front Panel with LEDs Modem router displays status LEDs on the front panel Power LED turns solid green LED descriptions Back Panel with Ports, Buttons, and Connector Modem router back panel Right Side Panel with WPS and WiFi On/Off Buttons Button Icon Description Bottom Panel Product Label Modem router product label Install and Access the Modem Router and Its Network Position Your Modem Router Wired Connection WiFi ConnectionTypes of Logins Before You Connect to the Modem Router Netgear genie Automatic Setup Utility Set Up Your Modem Router for DSL Service DSL Service  To connect your modem router to a DSL service Modem router cabling for DSL service Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service  To connect your modem router to a cable or fiber service Modem router cabling for cable or fiber service Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Read Troubleshoot the Internet Connection on  To log in to the modem router Change the Language  To change the language Select Advanced Administration Set Password Set Up Password Recovery Let the Modem Router Automatically Update Its Firmware To set up password recovery Select the Enable Password Recovery check box Access the Modem Router with the Netgear genie App  To use the genie app to access the modem router Install and Access the Modem Router and Its Network Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup  To use the Setup WizardSelect Advanced Setup Wizard Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manually Set Up the Internet Connection Specify an Internet Connection Without a Login Field Description Internet IP Address Domain Name Server DNS Address Router MAC AddressNAT Network Address Translation Manage the Internet Settings Manually Or Manually Connect Domain Name Server DNS Address From the Encapsulation menu, select PPPoE PPP over Ethernet Enter the settings as described in the following table Internet IP Address From the Encapsulation menu, select PPPoA PPP over ATM Enter the settings as described in the following table Specify an IPv6 Internet Connection IPv6 Internet Connections and IPv6 AddressesField Description Internet IP Address Set Up and IPv6 Connection Through Auto Detect From the Internet Connection Type menu, select Auto Detect Set Up and IPv6 Connection Through Auto Config From the Internet Connection Type menu, select Auto Config Manage the Internet Settings Manually Set Up an IPv6 6to4 Tunnel Connection From the Internet Connection Type menu, select 6to4 Tunnel Manage the Internet Settings Manually Set Up an IPv6 Pass-Through Connection  To set up an IPv6 pass-through Internet connection Set Up an IPv6 Fixed Connection  To set up a fixed IPv6 Internet connectionFrom the Internet Connection Type menu, select Fixed Manage the Internet Settings Manually Set Up an IPv6 Dhcp Connection  To set up an IPv6 Internet connection with a Dhcp serverFrom the Internet Connection Type menu, select Dhcp Manage the Internet Settings Manually Set Up an IPv6 PPPoE Connection  To set up an IPv6 PPPoE Internet connectionFrom the Internet Connection Type menu, select PPPoE Manage the Internet Settings Manually Manage the MTU Size MTU ConceptsApplication Change the MTU Size Manage the WiFi Network Settings View or Change the Basic WiFi Settings  To view or change the basic WiFi settings Manage the WiFi Network Settings Wireless Network 2.4GHz b/g/n Field Description Region Selection Wireless Network 5GHz 802.11a/n/ac Field Description Security Options To 173 Mbps Configure WPA/WPA2 Enterprise WiFi Security  To configure WPA/WPA2 enterprise security Manage the WiFi Network Settings Configure WEP Legacy WiFi Security  To configure WEP security Use WPS to Add a Device to the WiFi Network Use WPS with the Push Button Method Select Advanced WPS Wizard Use WPS with the PIN Method Manage the WiFi Network Settings  To set up a guest network Select Guest Network Field Description Wireless Network 2.4GHz b/g/n Enable Ssid Broadcast check boxTo access My Local Network check box Security Options Profile Field Description Wireless Network 5GHz a/n/ac Ssid Broadcast check box Control the WiFi Radios Use the WiFi On/Off ButtonEnable or Disable the WiFi Radios  To enable or disable the WiFi radios Select Advanced Advanced Setup Wireless Settings Set Up a WiFi Schedule  To set up the WiFi schedule Manage the WiFi Network Settings Manage the WPS Settings  To manage WPS Settings Manage Advanced WiFi Features  To manage advanced WiFi features Preamble Mode Use the Modem Router as a WiFi Access Point  To set up the modem router as an APTransmit Power Control menu Select Advanced Advanced Setup Wireless Access Point Control Access to the Internet Set Up Parental Controls  To set up parental controlsSelect Parental Controls Control Access to the Internet Allow or Block Access to Your Network Enable and Manage Network Access ControlClick the Take me to the status screen button  To set up network access control Manage Network Access Control Lists  To add or remove devices that are allowed Control Access to the Internet 103 Add or Remove Devices from the Blocked List  To add or remove devices that are blocked Set Up Blocking  To set up keyword and domain blockingUse Keywords to Block Internet Sites Select Advanced Security Block Sites Control Access to the Internet 106 Remove a Keyword or Domain from the Blocked List Remove All Keywords and Domains from the Blocked List To remove a keyword or domain from the blocked list  To remove all keywords and domains from the blocked list Specify a Trusted Computer  To specify a trusted device  To set up a schedule for blocking Select Advanced Security Schedule Set Up Security Event Email Notifications  To set up email notifications Field Description Send alerts and logs through e-mail Send Alert ImmediatelySend logs according to this schedule Optimize Performance Select Advanced Setup QoS Setup Optimize Traffic with QoS Manage Default and Custom QoS Rules Add a Custom QoS Rule for a Service or ApplicationSelect the Turn Internet Access QoS On check box  To add a QoS rule for a service or application From the Applications menu, select Add a new application Optimize Performance 116 Add a Custom QoS Rule for a Device  To add a QoS rule for a deviceField Description Specified Port Range Optimize Performance 118 Change a QoS Rule or Change the Priority for a Rule  To change a QoS rule Remove a QoS Rule  To remove a QoS rule Manage Uplink Bandwidth Control Remove All QoS Rules To remove all QoS rules Click the OK button Basic Home screen displays Improve Network Connections with Universal Plug and Play  To manage Universal Plug and Play Manage Wi-Fi Multimedia Quality of Service  To disable WMM QoS Settings Manage the Adsl Settings  To view or change the DSL setupSelect Advanced Setup Adsl Settings Change the WAN Connection Preference  To change the WAN connection preference Manage the WAN Security Settings  To change the default WAN security settings Set Up a Default DMZ Server  To set up a default DMZ server Manage Igmp Proxying and VPN Pass-Through Enable and Configure a Vlan  To change the default NAT filtering settingsManage NAT Filtering  To enable and configure the Vlan  To change the default SIP ALG settingSelect Advanced Setup WAN Setup Manage the SIP Application-Level Gateway Set Up a New Dynamic DNS Account Select Advanced Advanced Setup Dynamic DNSManage Dynamic DNS  To set up Dynamic DNS if you already created an account Specify a DNS Account That You Already Created Manage the Modem Router’s LAN IP Address Settings Select the Use a Dynamic DNS Service check box  To change the LAN IP address settings Select Advanced Setup LAN Setup Manage the Router Information Protocol Settings  To manage the RIP settings Manage Reserved LAN IP Addresses Reserve a LAN IP address To reserve an IP address Change a Reserved IP Address Remove a Reserved IP Address Entry To change a reserved IP address entry  To remove a reserved IP address entry Change the Modem Router’s Device Name Manage the Dhcp Server Address Pool To change the modem router’s device name Manage the WAN and LAN Network Settings 141 Disable the Built-In Dhcp Server  To disable the built-in Dhcp serverClear the Use Router as Dhcp Server check box Set Up and Manage Custom Static Routes Set Up a Static Route To set up a static route Manage the WAN and LAN Network Settings 144 Change a Static Route Remove a Static Route To change a static route  To remove a static route Manage the WAN and LAN Network Settings 146 Manage the Modem Router Monitor the Traffic Update the Firmware of the Modem Router Check for New Firmware and Update the Modem Router To check for new firmware and update your modem router Manually Upload New Firmware and Update the Modem Router D6100-V1.0.0.340.0.34.img Manage the Configuration File of the Modem Router Back Up the SettingsRestore the Settings  To back up the modem router’s configuration settings Recover the admin Password  To recover your password Return the Modem Router to Its Factory Default Settings Use the Reset Button To reset the modem router to factory default settings Erase the Settings  To erase the settings View the Status and Statistics of the Modem Router Select Advanced Advanced Home Manage the Modem Router and Monitor the Traffic 156 Field Description Router Information Wireless Settings 2.4GHz Internet Port Wireless Settings 5.0GHz Guest Network 2.4GHz View the Traffic Statistics Guest Network 5.0GHz Field or Column Description Adsl Link View or Change a TCP/IP Internet Connection  To view or change the TCP/IP Internet connection status Manage the Modem Router and Monitor the Traffic 162 View or Change a PPPoE or PPPoA Internet Connection View or Change a Pptp or L2TP Internet Connection Select Advanced Administration Logs Manage the Activity Log and SyslogView the Logs  To manage which activities are logged and view the log Manage the Modem Router and Monitor the Traffic 166 Specify Which Activities Are Logged Specify a Syslog Server To manage which activities are logged  To display the wired and WiFi devices View Devices Currently on the NetworkSelect Attached Devices Start the Traffic Meter Without Traffic Volume Restrictions Select Advanced Advanced Setup Traffic MeterMonitor and Meter Internet Traffic View the Traffic Statistics and Traffic Status Restrict Internet Traffic by Volume  To record and restrict the Internet traffic by volume Select the Traffic volume control by radio button Restrict Internet Traffic by Connection Time  To record and restrict the Internet traffic by time Unblock the Traffic Meter After the Traffic Limit Is Reached  To unblock the traffic meter  To set up remote management Select Advanced Advanced Setup Remote ManagementManage the Modem Router Remotely Select the Turn Remote Management On check box Configure the Modem Router as a DSL Modem Only  To use remote access To configure the modem router as a DSL modem only From the Device Mode menu, select Modem Modem Only Manage Firewall Rules, Port Forwarding, and Port Triggering Add an Outbound Firewall Rule  To add an outbound firewall ruleSelect Advanced Security Firewall Rules Block always Block by schedule, otherwise allowAllow always Allow by schedule, otherwise block Change an Outbound Firewall Rule  To change an outbound firewall rule Change the Priority of an Outbound Firewall Rule  To change the priority of an outbound firewall rule Disable or Enable an Outbound Firewall Rule  To enable or disable an outbound firewall rule Remove an Outbound Firewall Rule  To remove an outbound firewall rule Select Advanced Security Firewall Rules Starting Port field  To change a custom service or application  To remove a custom service or application Following figure shows two entries in the Service Table AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Click the Add Custom Service button Change a Port Forwarding Rule  To change a port forwarding rule Remove a Port Forwarding Rule  To remove a port forwarding rule Application Example Make a Local Web Server Public  To make a local web server public Manage Port Triggering for Services and Applications How the Modem Router Implements the Port Forwarding Rule Add a Port Triggering Rule  To add a port triggering rule Change a Port Triggering Rule  To change a port triggering ruleInbound Connection AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Remove a Port Triggering Rule  To remove a port triggering rule Disable Port Triggering  To disable port triggeringSpecify the Time-Out Period for Port Triggering  To specify the time-out for port triggering Clear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Diagnostics and Troubleshooting Perform Diagnostics Ping an IP AddressPerform a DNS Lookup  To ping an IP address Display the Routing Table  To display the routing table Quick Tips for Troubleshooting Reboot the Modem Router from the Web Management InterfaceProblem Possible Solution Troubleshoot with the LEDs Bottom Panel Product Label on Power LED Remains Solid Amber Power LED Is OffWiFi LED Is Off You Cannot Log In to the Modem Router Troubleshoot the Internet Connection Troubleshoot the DSL Link Internet LED Is Off Obtain an Internet IP Address To check the Internet IP address Troubleshoot PPPoE or PPPoA  To verify that your PPPoE or PPPoA connection is working Troubleshoot Internet Browsing Troubleshoot the WiFi Connectivity Changes Are Not Saved Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Modem Router To ping the modem router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Feature Default Behavior Router loginMain WiFi network Internet connection Feature Default Behavior Guest WiFi networkGeneral WiFi settings Technical Specifications Feature Description Supplemental Information 221