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NETGEAR D6100 user manual Quick Tips for Troubleshooting, Problem Possible Solution

Models: D6100

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AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100

Reboot the Modem Router from the Web Management Interface

You or NETGEAR technical support can reboot the modem router from the web management interface, either locally or remotely, for example, when the modem router seems to be unstable or is not operating normally.

To reboot the modem router from the web management interface:

1.Launch an Internet browser from a computer or WiFi device that is connected to the network.

2.Type http://www.routerlogin.net. A login screen displays.

3.Enter the user name and password for the modem router.

The user name is admin. The default password is password. The user name and password are case-sensitive.

4.Click the OK button.

The BASIC Home screen displays.

5.Select ADVANCED > Administration > Diagnostics. The Diagnostics screen displays.

6.Click the Reboot button. The modem router reboots.

Quick Tips for Troubleshooting

The following table includes tips for troubleshooting some common problems.

Table 4. Quick tips for troubleshooting

Problem	Possible Solution

Your network is unresponsive	Restart your network:
or does not function normally.	1.	Turn off and unplug the DSL, cable, or fiber modem.
	2.	Turn off the modem router.
	3.	Plug in the DSL, cable, or fiber modem and turn it on. Wait two minutes.
	4.	Turn on the modem router and wait two minutes.
	If network problems still occur, make sure that your ISP does not require you to
	use the MAC address of the computer that was used to initially register the ISP
	account. If your ISP does require that you do this, you must change the modem
	router MAC address that the modem router uses. For more information, see
	Manually Set Up the Internet Connection on page 45.

Diagnostics and Troubleshooting

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NETGEAR D6100 user manual Quick Tips for Troubleshooting, Reboot the Modem Router from the Web Management Interface

Contents

AC1200 WiFi DSL Modem Router- Essentials Edition Trademarks SupportCompliance Contents Manage the WiFi Network Settings Manage the WAN and LAN Network Settings Manage Firewall Rules, Port Forwarding, and Port Triggering Appendix a Supplemental Information Router Unpack Your Modem Router Your package contains the following itemsFront Panel with LEDs Modem router displays status LEDs on the front panelPower LED turns solid green LED descriptionsBack Panel with Ports, Buttons, and Connector Modem router back panelRight Side Panel with WPS and WiFi On/Off Buttons Button Icon DescriptionBottom Panel Product Label Modem router product labelInstall and Access the Modem Router and Its Network Position Your Modem Router Types of Logins Wired ConnectionWiFi Connection Before You Connect to the Modem RouterNetgear genie Automatic Setup Utility Set Up Your Modem Router for DSL Service DSL Service To connect your modem router to a DSL service Modem router cabling for DSL serviceInstall and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service  To connect your modem router to a cable or fiber service Modem router cabling for cable or fiber serviceInstall and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Install and Access the Modem Router and Its Network Read Troubleshoot the Internet Connection on  To log in to the modem router Change the Language  To change the languageSelect Advanced Administration Set Password  To set up password recovery Set Up Password RecoveryLet the Modem Router Automatically Update Its Firmware Select the Enable Password Recovery check boxAccess the Modem Router with the Netgear genie App  To use the genie app to access the modem routerInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually Select Advanced Setup Wizard Use the Internet Setup Wizard After Initial Setup To use the Setup Wizard Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manage the Internet Settings Manually Manually Set Up the Internet Connection Specify an Internet Connection Without a LoginField Description Internet IP AddressNAT Network Address Translation Domain Name Server DNS AddressRouter MAC Address Manage the Internet Settings Manually Or Manually Connect Domain Name Server DNS Address From the Encapsulation menu, select PPPoE PPP over Ethernet Enter the settings as described in the following table Internet IP Address From the Encapsulation menu, select PPPoA PPP over ATM Enter the settings as described in the following table Field Description Internet IP Address Specify an IPv6 Internet ConnectionIPv6 Internet Connections and IPv6 Addresses Set Up and IPv6 Connection Through Auto Detect From the Internet Connection Type menu, select Auto Detect Set Up and IPv6 Connection Through Auto Config From the Internet Connection Type menu, select Auto ConfigManage the Internet Settings Manually Set Up an IPv6 6to4 Tunnel Connection From the Internet Connection Type menu, select 6to4 TunnelManage the Internet Settings Manually Set Up an IPv6 Pass-Through Connection  To set up an IPv6 pass-through Internet connectionFrom the Internet Connection Type menu, select Fixed Set Up an IPv6 Fixed Connection To set up a fixed IPv6 Internet connection Manage the Internet Settings Manually From the Internet Connection Type menu, select Dhcp Set Up an IPv6 Dhcp Connection To set up an IPv6 Internet connection with a Dhcp server Manage the Internet Settings Manually From the Internet Connection Type menu, select PPPoE Set Up an IPv6 PPPoE Connection To set up an IPv6 PPPoE Internet connection Manage the Internet Settings Manually Application Manage the MTU SizeMTU Concepts Change the MTU Size Manage the WiFi Network Settings View or Change the Basic WiFi Settings  To view or change the basic WiFi settingsManage the WiFi Network Settings Wireless Network 2.4GHz b/g/n Field Description Region SelectionWireless Network 5GHz 802.11a/n/ac Field Description Security OptionsTo 173 Mbps Configure WPA/WPA2 Enterprise WiFi Security  To configure WPA/WPA2 enterprise securityManage the WiFi Network Settings Configure WEP Legacy WiFi Security  To configure WEP securityUse WPS to Add a Device to the WiFi Network Use WPS with the Push Button Method Select Advanced WPS WizardUse WPS with the PIN Method Manage the WiFi Network Settings  To set up a guest network Select Guest NetworkTo access My Local Network check box Field Description Wireless Network 2.4GHz b/g/nEnable Ssid Broadcast check box Security Options ProfileField Description Wireless Network 5GHz a/n/ac Ssid Broadcast check boxEnable or Disable the WiFi Radios Control the WiFi RadiosUse the WiFi On/Off Button  To enable or disable the WiFi radios Select Advanced Advanced Setup Wireless SettingsSet Up a WiFi Schedule  To set up the WiFi scheduleManage the WiFi Network Settings Manage the WPS Settings  To manage WPS SettingsManage Advanced WiFi Features  To manage advanced WiFi featuresPreamble Mode Transmit Power Control menu Use the Modem Router as a WiFi Access Point To set up the modem router as an AP Select Advanced Advanced Setup Wireless Access Point Control Access to the Internet Select Parental Controls Set Up Parental Controls To set up parental controls Control Access to the Internet Click the Take me to the status screen button Allow or Block Access to Your NetworkEnable and Manage Network Access Control  To set up network access control Manage Network Access Control Lists  To add or remove devices that are allowedControl Access to the Internet 103 Add or Remove Devices from the Blocked List  To add or remove devices that are blockedUse Keywords to Block Internet Sites Set Up Blocking To set up keyword and domain blocking Select Advanced Security Block SitesControl Access to the Internet 106  To remove a keyword or domain from the blocked list Remove a Keyword or Domain from the Blocked ListRemove All Keywords and Domains from the Blocked List  To remove all keywords and domains from the blocked listSpecify a Trusted Computer  To specify a trusted device To set up a schedule for blocking Select Advanced Security Schedule Set Up Security Event Email Notifications  To set up email notificationsSend logs according to this schedule Field Description Send alerts and logs through e-mailSend Alert Immediately Optimize Performance Select Advanced Setup QoS Setup Optimize Traffic with QoSSelect the Turn Internet Access QoS On check box Manage Default and Custom QoS RulesAdd a Custom QoS Rule for a Service or Application  To add a QoS rule for a service or applicationFrom the Applications menu, select Add a new application Optimize Performance 116Field Description Specified Port Range Add a Custom QoS Rule for a Device To add a QoS rule for a device Optimize Performance 118 Change a QoS Rule or Change the Priority for a Rule  To change a QoS ruleRemove a QoS Rule  To remove a QoS rule To remove all QoS rules Manage Uplink Bandwidth ControlRemove All QoS Rules Click the OK button Basic Home screen displays Improve Network Connections with Universal Plug and Play  To manage Universal Plug and PlayManage Wi-Fi Multimedia Quality of Service  To disable WMM QoSSettings Select Advanced Setup Adsl Settings Manage the Adsl Settings To view or change the DSL setup Change the WAN Connection Preference  To change the WAN connection preferenceManage the WAN Security Settings  To change the default WAN security settingsSet Up a Default DMZ Server  To set up a default DMZ serverManage Igmp Proxying and VPN Pass-Through Manage NAT Filtering Enable and Configure a Vlan To change the default NAT filtering settings Select Advanced Setup WAN Setup  To enable and configure the Vlan To change the default SIP ALG setting Manage the SIP Application-Level GatewayManage Dynamic DNS Set Up a New Dynamic DNS AccountSelect Advanced Advanced Setup Dynamic DNS  To set up Dynamic DNS if you already created an account Specify a DNS Account That You Already CreatedManage the Modem Router’s LAN IP Address Settings Select the Use a Dynamic DNS Service check box To change the LAN IP address settings Select Advanced Setup LAN SetupManage the Router Information Protocol Settings  To manage the RIP settings To reserve an IP address Manage Reserved LAN IP AddressesReserve a LAN IP address  To change a reserved IP address entry Change a Reserved IP AddressRemove a Reserved IP Address Entry  To remove a reserved IP address entry To change the modem router’s device name Change the Modem Router’s Device NameManage the Dhcp Server Address Pool Manage the WAN and LAN Network Settings 141 Clear the Use Router as Dhcp Server check box Disable the Built-In Dhcp Server To disable the built-in Dhcp server  To set up a static route Set Up and Manage Custom Static RoutesSet Up a Static Route Manage the WAN and LAN Network Settings 144  To change a static route Change a Static RouteRemove a Static Route  To remove a static routeManage the WAN and LAN Network Settings 146 Manage the Modem Router Monitor the Traffic  To check for new firmware and update your modem router Update the Firmware of the Modem RouterCheck for New Firmware and Update the Modem Router Manually Upload New Firmware and Update the Modem Router D6100-V1.0.0.340.0.34.img Restore the Settings Manage the Configuration File of the Modem RouterBack Up the Settings  To back up the modem router’s configuration settingsRecover the admin Password  To recover your password To reset the modem router to factory default settings Return the Modem Router to Its Factory Default SettingsUse the Reset Button Erase the Settings  To erase the settingsView the Status and Statistics of the Modem Router Select Advanced Advanced HomeManage the Modem Router and Monitor the Traffic 156 Field Description Router InformationWireless Settings 2.4GHz Internet PortWireless Settings 5.0GHz Guest Network 2.4GHzView the Traffic Statistics Guest Network 5.0GHzField or Column Description Adsl LinkView or Change a TCP/IP Internet Connection  To view or change the TCP/IP Internet connection statusManage the Modem Router and Monitor the Traffic 162 View or Change a PPPoE or PPPoA Internet Connection View or Change a Pptp or L2TP Internet Connection View the Logs Select Advanced Administration LogsManage the Activity Log and Syslog  To manage which activities are logged and view the logManage the Modem Router and Monitor the Traffic 166  To manage which activities are logged Specify Which Activities Are LoggedSpecify a Syslog Server Select Attached Devices  To display the wired and WiFi devicesView Devices Currently on the Network Monitor and Meter Internet Traffic Start the Traffic Meter Without Traffic Volume RestrictionsSelect Advanced Advanced Setup Traffic Meter View the Traffic Statistics and Traffic Status Restrict Internet Traffic by Volume  To record and restrict the Internet traffic by volumeSelect the Traffic volume control by radio button Restrict Internet Traffic by Connection Time  To record and restrict the Internet traffic by timeUnblock the Traffic Meter After the Traffic Limit Is Reached  To unblock the traffic meterManage the Modem Router Remotely  To set up remote managementSelect Advanced Advanced Setup Remote Management Select the Turn Remote Management On check box  To configure the modem router as a DSL modem only Configure the Modem Router as a DSL Modem Only To use remote access From the Device Mode menu, select Modem Modem OnlyManage Firewall Rules, Port Forwarding, and Port Triggering Select Advanced Security Firewall Rules Add an Outbound Firewall Rule To add an outbound firewall rule Allow always Block alwaysBlock by schedule, otherwise allow Allow by schedule, otherwise blockChange an Outbound Firewall Rule  To change an outbound firewall ruleChange the Priority of an Outbound Firewall Rule  To change the priority of an outbound firewall ruleDisable or Enable an Outbound Firewall Rule  To enable or disable an outbound firewall ruleRemove an Outbound Firewall Rule  To remove an outbound firewall ruleSelect Advanced Security Firewall Rules Starting Port field  To change a custom service or application  To remove a custom service or application Following figure shows two entries in the Service TableAC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Click the Add Custom Service button Change a Port Forwarding Rule  To change a port forwarding ruleRemove a Port Forwarding Rule  To remove a port forwarding ruleApplication Example Make a Local Web Server Public  To make a local web server publicManage Port Triggering for Services and Applications How the Modem Router Implements the Port Forwarding RuleAdd a Port Triggering Rule  To add a port triggering ruleInbound Connection Change a Port Triggering Rule To change a port triggering rule AC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Remove a Port Triggering Rule  To remove a port triggering ruleSpecify the Time-Out Period for Port Triggering Disable Port Triggering To disable port triggering  To specify the time-out for port triggeringClear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay ChatAC1200 WiFi DSL Modem Router-Essentials Edition Model D6100 Diagnostics and Troubleshooting Perform a DNS Lookup Perform DiagnosticsPing an IP Address  To ping an IP addressDisplay the Routing Table  To display the routing tableProblem Possible Solution Quick Tips for TroubleshootingReboot the Modem Router from the Web Management Interface Troubleshoot with the LEDs Bottom Panel Product Label onWiFi LED Is Off Power LED Remains Solid AmberPower LED Is Off You Cannot Log In to the Modem Router Troubleshoot the Internet Connection Troubleshoot the DSL Link To check the Internet IP address Internet LED Is OffObtain an Internet IP Address Troubleshoot PPPoE or PPPoA  To verify that your PPPoE or PPPoA connection is workingTroubleshoot Internet Browsing Troubleshoot the WiFi Connectivity Changes Are Not Saved To ping the modem router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router Test the Path from Your Computer to a Remote Device Supplemental Information Main WiFi network Factory SettingsFeature Default Behavior Router login Internet connectionGeneral WiFi settings Feature Default BehaviorGuest WiFi network Technical Specifications Feature DescriptionSupplemental Information 221