Troubleshooting 6-1
September 2004
Chapter 6Troubleshooting
This chapter provides information about troubleshooting your NETGEAR ProSafe Wireless
Access Point 802.11g WG302 . After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is the WG302 on?
• Have I connected the wireless access point correctly?
Go to “Use AutoCell Enhanced RF Security. In addition to standard encryption and
security mechanisms such as WEP and WPA, the WG302 AutoCell feature provides
self-organizing micro cells for an additional level of privacy for enterprises. In this mode,
AutoCell shrinks the size of coverage to the minimum to reach clients but also shrinks the
size of the beacons that access points use to announce their presence. This mode makes an
enterprise wireless LAN nearly invisible to users outside an office building. AutoCell
clients such as the NETGEAR WAG511 are highly-recommended for Enhanced RF
Security.” on page 3-5.
• I cannot remember the wireless access point’s configuration password.
Go to “Changing the Administrator Password” on page 4-10.
If you have trouble setting up your WG302, check the tips below.

No lights are lit on the access point.

It takes a few seconds for the power indicator to light up. Wait a minute and check the

power light status on the access point.

If the access point has no power.
• Make sure the power cord is connected to the access point.
Note: For up-to-date WG302 installation details and troubleshooting guidance visit
www.NETGEAR.com.