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NETGEAR WG302 The Wireless LAN activity light does not light up., The LAN light is not lit., I cannot access the Internet or the LAN with a wireless capable computer.

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Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302

6-2 Troubleshooting

September 2004

• Make sure the power adapter is connected to a functioning power outlet. If it is in a power

strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it

is not a switched outlet.

• Make sure you are using the correct NETGEAR power adapter supplied with your access

point.

The Wireless LAN activity light does not light up.

The access point’s antennae are not working.

• If the Wireless LAN activity light stays off, disconnect the adapter from its power source and

then plug it in again.

• Make sure the antennas are tightly connected to the WG302.

• Contact NETGEAR technical support if the Wireless LAN activity light remains off.

The LAN light is not lit.

There is a hardware connection problem.Check these items:

• Make sure the cable connectors are securely plugged in at the access point and the network

device (hub, switch, or router). A switch, hub, or router must be installed between the access

point and the Ethernet LAN or broadband modem.

• Make sure the connected device is turned on.

• Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the

network device has Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or

a normal patch cable.

I cannot access the Internet or the LAN with a wireless capable computer.

There is a configuration problem. Check these items:

• You may not have restarted the computer with the wireless adapter to have TCP/IP changes

take effect. Restart the computer.

Contents

Main Technical Support Please register to obtain technical support Trademarks Statement of Conditions September 2004 Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice September 2004 DECLARATION OF CONFORMITY September 2004 RF Exposure Warning for North America, and Australia Antenna Statement for North America and Australia Industry Canada Compliance Statement Page Contents Page Page Page Chapter 1 About This Manual Audience, Versions, Conventions How to Use this Manual How to Print this Manual Page Chapter 2 Introduction About the NETGEAR ProSafe Wireless Access Point 802.11g WG302 Key Features AutoCellThe Self-Organizing Wireless Network 802.11g Standards-based Wireless Networking Autosensing Ethernet Connections with Auto Uplink Compatible and Related NETGEAR Products System Requirements Whats In the Box? Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 2-6 Introduction September 2004 Hardware Description Figure 2-1: WG302 front panel The following table explains the LED indicators: Page Page Page Chapter 3 Basic Installation and Configuration Observing Placement and Range Guidelines of several hundred feet or more. Cabling Requirements Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 3-3 Basic Installation and Configuration Default Factory Settings Understanding WG302 Wireless Security Options :LUHOHVV'DWD 6HFXULW\2SWLRQV 5DQJH8SWR)RRW5DGLXV WG302 Installing the WG302 Access Point 1S 2C Page Page 3D 4V How to Log In to the WG302 Using Its Default IP Address Understanding Basic Wireless Settings Page Understanding WEP/WPA Security Options Page Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 Basic Installation and Configuration 3-16 Table 3-1. Basic Wireless Security Options Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 3-17 Basic Installation and Configuration Table 3-1. Basic Wireless Security Options Before You Change the SSID and WEP Settings How to Set Up and Test Basic Wireless Connectivity How to Restrict Wireless Access by MAC Address How to Configure WEP How to Configure WPA How to Configure WPA-PSK Using the Basic IP Settings Options Page Page Chapter 4 Management Using the Secure Telnet Interface How to Use the CLI via the Console Port CLI Commands Using Syslog and Activity Log Information Viewing General, Log, Station, and Statistical Information Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 Management 4-5 Statistics The Information - Statistics screen provides various LAN and WLAN statistics. Table 4-1. General Information Fields Page Viewing a List of Attached Devices Upgrading the Wireless Access Point Software Configuration File Management Saving and Retrieving the Configuration Restoring the WG302 to the Factory Default Settings Using the Reset Button to Restore Factory Default Settings Changing the Administrator Password Page Page Chapter 5 Advanced Configuration Understanding Advanced IP Settings for Wireless Clients Understanding Advanced Wireless Settings AutoCell RF Management Page Page Configuring Wireless LAN Parameters The table below describes the advanced wireless parameters. Enabling Wireless Bridging and Repeating How to Configure a WG302 as a Point-to-Point Bridge LAN Segment 1 LAN Segment 2 AP1 AP2 How to Configure Multi-Point Wireless Bridging How to Configure Wireless Repeating Page Chapter 6 Troubleshooting No lights are lit on the access point. The Wireless LAN activity light does not light up. The LAN light is not lit. I cannot access the Internet or the LAN with a wireless capable computer. I cannot connect to the WG302 to configure it. When I enter a URL or IP address I get a timeout error. Using the Reset Button to Restore Factory Default Settings Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302 Specifications A-1 Appendix A Specifications Specifications for the WG302 Page Appendix B Wireless Networking Basics Wireless Networking Overview Infrastructure Mode Ad Hoc Mode (Peer-to-Peer Workgroup) Network Name: Extended Service Set Identification (ESSID) Authentication and WEP Data Encryption 802.11 Authentication Open System Authentication Shared Key Authentication 2SHQ6\VWHP $XWKHQWLFDWLRQ6WHSV Overview of WEP Parameters 6KDUHG.H\ $XWKHQWLFDWLRQ6WHSV Key Size WEP Configuration Options Wireless Channels WPA Wireless Security How Does WPA Compare to WEP? How Does WPA Compare to IEEE 802.11i? What are the Key Features of WPA Security? Page Wired Network with Optional 802.1x Port Based Network Access Control Wireless LAN Page Page Page Is WPA Perfect? Product Support for WPA Page Page Appendix C Command Line Reference Command Sets Page Page Page Glossary Use the list below to find definitions for technical terms used in this manual. Page Page Page and information on l Page Page Page Index