User Guide
Chapter 10 - Troubleshooting
PROBLEM | CORRECTIVE ACTION |
None of the LEDs turn | Make sure that you have the correct power adaptor connected to the |
on | VOIP ATA and plug into an appropriate power source. Check all cable |
| connections. |
|
|
Cannot access the | Verify the Internet connection settings in the Overall Status screen. |
Internet |
|
|
|
There is no dial tone | Check the telephone connections. |
| You can test the telephone wire by using it to connect a telephone to a |
| regular telephone outlet and check for a dial tone. |
|
|
The dial tone beeps | Make sure you Voice Service Provider settings properly configured. |
(pulses) | The dial tone will be steady when the SIP account is registered. |
|
|
Cannot make or | Check the SIP account status in the Overall Status screen. |
receive calls | Make sure you Voice Service Provider settings properly configured. If |
| |
| you configured a SIP account to receive calls on only one of the phone |
| ports, make sure your phone is connect to that port. |
|
|
User Guide |
