A-4 User’s Reference Guide
Technical support
Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by excellent technical support.
Before contacting Netopia
Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete the environment profile below before contacting Netopia Technical Support.
Environment profile
■Locate the Netopia R7200’s model number, product serial number, and firmware version. The serial number is on the bottom of the router, along with the model number. The firmware version appears in the Netopia R7200’s Main Menu screen.
Model number: Serial number: Firmware version:
■What kind of local network(s) do you have, with how many devices? Ethernet
LocalTalk EtherTalk
TCP/IP IPX Other
How to reach us
We can help you with your problem more effectively if you have completed the environment profile in the previous section. If you contact us by telephone, please be ready to supply Netopia Technical Support with the information you used to configure the Netopia R7200. Also, please be at the site of the problem and prepared to reproduce it and to try some troubleshooting steps.
When you are prepared, contact Netopia Technical Support by
Internet: techsports@netopia.com (for technical support) info@netopia.com (for general information)
Phone: 1
Fax: 1
Netopia, Inc.
Customer Service
2470 Mariner Square Loop
Alameda, California 94501
USA
