Chapter 1
INTRODUCTION
1.0Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It contains service information required for the equipment described and is current as of the printing date. Changes which occur after the printing date may be incorporated by a complete Manual revision or alternatively as additions.
NOTE Before operating or testing these units, please read the Safety Information Section in the front of this manual.
2.0Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Any "return for exchange" or "return for repair" by an authorised Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer.
2.1Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Customer Resources (Please see page 2 and page 3 in this Chapter). All returns must be accompanied by a Warranty Claim Form, available from your Customer Services representative. Products should be shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.
2.2After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1.Motorola's Radio Products and Services Division(RPSD) offers a repair service to both end users and dealers at competitive prices.
2.Radio Products and Services Division (RPSD) supplies individual parts and modules that can be purchased by dealers who are technically capable of performing fault analysis and repair.
*The Radio Products and Services Division (RPSD) was formerly knows as the Accessories and Aftermarket Division (AAD)
