Additional phone features

Table 4: Troubleshooting Virtual Office (Part 2 of 3)

Displayed Message

Probable Cause

Actions

 

 

 

Locked from Login

Three failed attempts

Wait one hour for the

 

to enter the correct

lock to clear

 

Station Control

automatically, or

 

Password.

notify system

 

 

administrator to clear

 

 

lock.

 

 

 

Permission Denied

Remote telephone

Notify system

(1)

has no Station

administrator.

 

Control Password.

 

 

 

 

Permission Denied

Incorrect User ID

Enter correct User ID.

(3)

entered.

 

 

 

 

 

Remote telephone

Notify system

 

has no Station

administrator.

 

Control Password.

 

 

 

 

Permission Denied

Incorrect User ID

Enter correct User ID.

(4)

entered.

 

 

 

 

 

Attempt to log in to a

Go to an

 

remote IP Phone

IP Phone 2004 or

 

2004 or IP Softphone

IP Softphone 2050

 

2050 from an

and try again, or

 

IP Phone 1110

consult your local

 

(some restrictions

system administrator.

 

apply).

 

 

 

 

Permission Denied

Incorrect User ID

Enter correct User ID.

(5)

entered.

 

 

 

 

 

Remote telephone

Notify system

 

does not have VOUA

administrator.

 

Class of Service.

 

 

 

 

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Nortel Networks 1110 manual Troubleshooting Virtual Office Part 2