Troubleshooting MG 1000B | Nortel Networks 1110 guide

Additional phone features

Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes.

1. Press the Services key.

(Services)

2.Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.

3.Press the Enter key (the telephone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Table 5 lists error messages and describes actions to correct the causes.

Table 5: Troubleshooting MG 1000B (Part 1 of 2)

Display Message	Probable Cause	Actions

Local Mode	Test Local Mode.	Press the Services
		key, and then select
		Resume Normal
		Mode.
	Network problem.	Contact system
		administrator if
		problem persists.

Local Mode	Gatekeeper unable to	Notify system
Invalid ID (1)	find end point from	administrator.
Invalid ID (1)	Branch User ID.
	Branch User ID.

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Nortel Networks 1110 manual Troubleshooting MG 1000B Part 1

Contents

IP Phone Page Revision history Revision history Contents While away from your desk IP Network Statistics 3. Network Configuration Lock Menu Additional phone features Additional call featuresUsing Hospitality features Talking with more than one person 105 About the Nortel IP Phone Basic features About the Nortel IP Phone IP Phone 1110 LCD screen Telephone display Context-sensitive soft keys are located Telephone controls About the Nortel IP Phone About the Nortel IP Phone Press the Services key once to access Msg/Inbox Your voice mailbox Before you begin Connect the components Release the phone from the stand Remove the stand cover IP Phone 1110 connections Cable routing tracks and mounting holes Connect the components Password Admin Telephone featuresVirtual Office Login and Test Local Mode for Branch Office Telephone Options Using the Telephone Options menu Adjusting the volume Volume adjustmentPress the Select context-sensitive Return to the Telephone Options Adjusting the display screen contrast Contrast adjustment Options menu LanguageLanguage… Selecting a language Selecting a date and time format Date/TimeLocal Dialpad Tone Choosing a local dialpad tone Set Info Viewing telephone-specific information DiagnosticsViewing telephone-specific diagnostic information Choosing a ring type Ring typeRing type… Enabling or disabling Call Timer Call Timer Navigation controls for menus Part 1 Local tools Preferences Navigation controls for Edit modeNavigation controls for menus Part 2 Enter key Languages Adjusting the LCD display screen contrastContrast Selecting a local tools language Backlight Timer Adjusting the Backlight Timer Local Diagnostics Network Diagnostic Tools Network ConfigurationIP Set&DHCP Information Ethernet Statistics Lock Menu Call features and Flexible Feature Codes Making a call Using Off-hook dialing To use Predial Using On-hook DialingUsing Predial To edit a Predial number Using Ring Again To activate Ring Again To call a Ring Again party when you receive notificationEnter the Ring Again Activate FFC To deactivate Ring Again before notification To use Last Number Redial Using Last Number Redial To store a Speed Call number Using Speed CallPress the Speed Call Controller To make a Speed Call To make a System Speed Call Using System Speed CallPress the System Speed Call Controller SScCtl key While on an active call Answering a callPlacing a call on hold To answer a call To place a call on hold Transferring a callTo retrieve a call on hold To transfer a call to a third party To use Timed Reminder Recall Using Timed Reminder Recall To park a call on the System Park DN or your own DN Using Call Park To park a call using the Spre code or FFC To record a caller’s number for accounting purposes Recording a Calling Party NumberTo retrieve a parked call To activate Call Trace Tracing a malicious call While away from your desk Using Call ForwardTo forward your calls or change the forward number Forward All Calls Activate FFC To deactivate Call Forward Using Internal Call ForwardForward All Calls Deactivate FFC To reinstate Call Forward to the same number To deactivate Internal Call Forward Using Remote Call ForwardCall Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward To lock your telephone Securing your telephone To unlock your telephone Talking with more than one person To set up a conference call Setting up a conference call Enter the Group Call FFC Using Group CallTo call group members To end a group call To answer a group call To activate Make Set Busy To deactivate Make Set Busy Working without interruptionActivating Make Set Busy To connect to Call Additional call featuresUsing Call Page Connect to make an announcement Dial the Call Detail Recording FFC Charging a call or charging a forced call To charge a call in progress To charge a call to an account when you transfer a call Dial the Call Detail Recording FFC To use Enhanced Override Using Enhanced Override To use Forced Camp-on Using Forced Camp-on Answering a call camped-on to your extension To override a busy signal Overriding a busy signalUsing Privacy Release Dial the Radio Paging Access FFC Using RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-me To use Automatic Post-selection Dial the Radio Paging Answer FFC To answer a Radio Secure Communication Additional phone featuresUsing Virtual Office Virtual Office connection availability Logging in to Virtual Office Additional phone features IP Phone 1120E logged in to an IP Phone Using Virtual Office on your Remote telephone Logged in to an IP Phone 1110 using an IP Phone 1140E Logged in to an IP Phone 1110 using an IP Softphone Using Virtual Office on your Office telephone Office phone displays the message Logged Out To log out from a Remote telephone Logging out of Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Troubleshooting MG 1000B Part 2 Configuring Automatic Wake-Up Using Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC To cancel an Automatic Wake-Up callTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Changing your Station Control Password Station Control Password Station Control Password Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFC Flexible Feature Codes Part 2 Flexible Feature Codes FFC Regulatory and safety information EMC compliance Other DenAn regulatory notice for Japan Regulatory and safety information Terms you should know Information display 101 102 103 Terms you should know 104 Index 106 107 Index 108 Page Copyright 2006 Nortel Networks. All rights reserved