Nortel Networks 550 manual Refer to Performing a Consulative Transfer on

Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone

•Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

—Refer to Performing a Consulative Transfer on page 3-17.

•Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

—Refer to Performing a Blind Transfer on page 3-18.

•Attended transfer—The parties are automatically connected to each other after you exit the conference.

—Set up a conference call and then end your participation. For more information, refer to Hosting Conference Calls on page 3-9.

Performing a Consulative Transfer

To transfer a call:

1.During a call, press the or the Trnsfer soft key. The active call is placed on hold.

2.Do one of the following:

—Enter the number to which you want to transfer the call.

—Refer to Placing Calls on page 3-2.

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