42 Chapter 6 Troubleshooting
Problem: You cannot get a WAN IP address from the ISP
The WAN IP is provided after the ISP verifies the MAC address, hostname or user ID.
Find out the verification method used by your ISP and configure the corresponding fields.
If the ISP checks the WAN MAC address, clone the MAC address from a LAN computer. Click WAN and then the MAC tab, select Spoof this Computer's MAC address - IP Address and enter the IP address of the computer on the LAN whose MAC address you are cloning.
If the ISP checks the host name, enter your computer's name (refer to the Wizard Setup section in the Configuring and Troubleshooting the Business Secure Router SOHO Internet Security Gateway) in the System Name field in the first screen of the Wizard.
If the ISP checks the user ID, click WAN and then the ISP tab. Check your service type, user name, and password.
Problem: You cannot access the Internet
Check the Business Secure Router connection to the cable or DSL device.
Check whether your cable or DSL device requires a crossover or
Click WAN to verify your settings.
