Preface 9
Hard-copy technical manuals
You can print selected technical manuals and release notes free, directly from the Internet. Go to www.nortel.com/documentation. Find the product for which you need documentation. Then locate the specific category and model or version for your hardware or software product. Use *Adobe Reader* to open the manuals and release notes, search for the sections you need, and print them on most standard printers. Go to the Adobe Systems web site at www.adobe.com to download a free copy of Adobe Reader.
How to get help
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel service program, contact Nortel Technical Support. To obtain contact information online, go to
From the Technical Support page, you can open a Customer Service Request online or find the telephone number for the nearest Technical Solutions Center. If you are not connected to the Internet, you can call
An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to http://www.nortel.com/help/contact/erc/index.html.
Nortel Business Secure Router 222 — Fundamentals
