Manuals / Nortel Networks / Communications / IP Phone

Nortel Networks MOG6xx manual How to get help, Presales Support CSAN, In-country toll free numbers

Models: MOG7xx

1 120

Download 120 pages 40.34 Kb

Page 27

How to get help

27

How to get help

If you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support.

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone: 1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website: http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:
* European Freephone	00800 800 89009
European Alternative/
United Kingdom	+44 (0)870-907-9009
Africa	+27-11-808-4000
Israel	800-945-9779

*Note: Calls are not free from all countries in Europe, Middle East or Africa Fax: 44-191-555-7980

email: emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61-2-870-8800

Fax: +61 388664644

email: asia_support@nortelnetworks.com

In-country toll free numbers

Australia 1800NORTEL (1800-667-835)

China 010-6510-7770

Installation and Configuration Guide

Image 27

Nortel Networks MOG6xx, MOG7xx How to get help, USA and Canada Authorized Distributors - ITAS Technical Support, Telephone

Contents

Business Communications Manager Wireless LAN IP Telephony Installation and Configuration GuidePart No. N0008588 September 17 Trademarks SafetyNorth American Regulatory Information Copyright 2004 Nortel NetworksEnhanced 911 Configuration Radio-frequency InterferenceCaution Warning Repairs Important Safety InstructionsInstallation Hearing Aid Compatibility9 Never spill liquid of any kind on the product International Regulatory Information Only qualified persons should service the system Limited WarrantyExclusions SafetyAfter Warranty Service Warranty Repair ServicesPreface Contents10 Contents WLAN IP Telephony Manager 2245 installationWLAN IP Telephony Manager 2245 configuration WLAN Handsets 2210/2211 configurationTroubleshooting Appendix A Compatible Access PointsAppendix B WLAN Application Gateway 2246 Appendix C Testing the WLAN Handsets 2210/2211 Appendix D ProvisioningIndex WLAN Application Gateway 2246 connection through the LAN FiguresTFTP Server Download Configuration screen Installation and Configuration GuideInstallation and Configuration Guide 14 ContentsTables WLAN IP Telephony Manager 2245 active alarms and actionsInstallation and Configuration Guide Installation and Configuration Guide 16 Contents“Text conventions” on page “Acronyms used in this guide” on page “Before you begin” on page “Symbols used in this guide” on pagePreface Before you beginSymbols used in this guide Warning Warning SymbolText conventions HOLD FEATURENortel Networks WLAN Handsets 2210/2211 IP telephonesAcronyms used in this guide Connected Telecommunications Equipment File Transfer Protocol MLPPP Remote Procedure Call Related publications N0008588 26 PrefaceEMEA Europe, Middle East, Africa Technical Support - CTAS How to get helpUSA and Canada Authorized Distributors - ITAS Technical Support Presales Support CSANSouth Korea Taiwan Thailand Service Business Centre & Pre-Sales Help Desk +61-2-8870-551128 How to get help India Indonesia Japan Malaysia New Zealand Philippines SingaporeNetwork configuration OverviewDescription TFTP Server DHCP Server WLAN Handset 2210/2211 firmware upgradeMeaning OptionWLAN IP Telephony Manager FirewallPhysical description Functional description Capacities WLAN IP Telephony Manager 2245 firmware upgradeAPs on the same subnet Feature Packaging/Set Emulation Model, IT Type and Release NumberAPs on different subnets using WSS Roaming and handoverMobility across different subnets when using DHCP Access PointIP address planning Network planningIP addressing with DHCP Programming RecordsRequired materials WLAN IP Telephony Manager 2245 installationPreparing to install the WLAN IP Telephony Manager Connect the power “Connecting the power” on pagePre-installation checklist Mounting the WLAN IP Telephony ManagerWall-mounting the WLAN IP Telephony Manager Rack-mounting the WLAN IP Telephony Manager Connecting to the LANConnecting the power Removing a WLAN IP Telephony ManagerWLAN IP Telephony Manager 2245 installation Change the password “Changing the password” on page WLAN IP Telephony Manager 2245 configurationConnecting to the WLAN IP Telephony Manager Connecting through a serial portConnecting through a Telnet session NetLink SVP-II System menu Configuring the WLAN IP Telephony ManagerConfiguring the network NONE - disables this function Configuring the SVP-II Page Changing the password Saving the configuration Checking the system status Figure 8 Telnet screen after resetWLAN IP Telephony Manager 2245 configuration WLAN Handsets 2210/2211 configuration WLAN Handsets 2210/2211Tasks Language Wired Equivalent PrivacyLoss of signal WLAN Handsets 2210/2211 functionsRTP and RTCP Feature and key assignmentCodecs Jitter bufferFigure 9 IP Phone WLAN Handsets 2210/2211 configurationThe IP Phone 2004 has several fixed feature keys. The WLAN Handsets 2210/2211 support the eight features that are suitable to a mobile user through the Function FCN key on the wireless handset. When FCN is pressed, a screen that lists the features and the assigned keys appears. Press FCN again to display a second screen that lists more features and their assigned keys. Refer to the Nortel Networks WLAN Handset 2210/2211 User Guide for the list of features/functions available using the FCN key IP Phone 2004 key Configuring the WLAN Handsets 2210/2211Wireless handset key FeatureMaking an alphanumeric string entry Opening and using the Admin MenuAdmin Menu options IP Address menu DHCP option License Management ESSIDSecurity Restore DefaultsSite Survey mode Regulatory DomainAuthentication - select either Open System or Shared Key Terminal typeWEP - select either WEP Off or WEP On Admin PW Downloading the WLAN handset firmwareOAI on/off Downloading the firmware Pre-download checklistConfiguring the idle state display Programming the WLAN Handsets 2210/2211Programming the Line keys Troubleshooting Troubleshooting the WLAN IP Telephony ManagerError Status screen Network Status screen The following information can be viewed SVP-II SRP Audio Software Version Numbers screenDuplex mismatch Feature limitationsSyslog Server Introduction Appendix A Compatible Access Points1 Alvarion BreezeNET Pro.11 Series software version 4.4.5 is not compatible with the WLAN IP Handsets 2210/2211 Appendix B WLAN Application Gateway WLAN Application GatewayPhysical description Installation Connect the power “Connecting the power” on page Preparing to install the WLAN Application GatewayRequired Materials Pre-installation checklistConnecting to the LAN Mounting the WLAN Application GatewayWall-mounting the WLAN Application Gateway Rack-mounting the WLAN Application GatewayConnecting to the Application Server Connecting through the LANConnecting the power Function Connecting through an RS-232 portFigure 18 WLAN Application Gateway 2246 connection through a modem Connect through a modemLAN Ethernet switch modemConfiguration Connecting to the WLAN Application GatewayTasks LAN Ethernet switch 048301300255CC CTRL M CTRL J Connecting through a serial portConfiguring the WLAN Application Gateway Configuring the OAI Box Reset All Systems - not applicableUse NetLink GW with mogX00 - change this option to No Configuring the network Connecting through Telnet Continuing configuration through TelnetConnecting to a WLAN Application Gateway 2246 through Telnet The Telephone Line Configuration screen appears. See Figure Configuring the Telephone LineThe Telephone Line Configuration screen appears Deleting a WLAN Handset 2210 orSearching for a WLAN Handset 2210/2211 The Telephone Line Configuration screen appears Programming a featureSetting or changing a password Figure 26 Change password Viewing system statusNote * - not applicable 2 Use the default password admin 3 Follow the prompts to configure a new passwordViewing network status The following information is displayed at the top of the screen Viewing Telephone Line Status Certification testing Viewing software versionsWLAN Application Gateway 2246 certification Software updates on MOG700 systems Wireless handset certificationWLAN Application Gateway 2246 installation on new system WLAN Application Gateway 2246 installation on existing system8 Select System Status Obtain software using FTPTFTP software updates for MOG600 Systems The MOG600.bin code downloads into the WLAN Application Gateway Figure 31 TFTP Server Download Configuration screen5 Enter the TFTP Server hostname 7 Press Enter to begin the downloadDialing Planning Worksheet for WLAN Handsets 2210/2211Table 12 WLAN Handset 2210/2211 Planning Worksheet Appendix B WLAN Application GatewayFreeing the serial port for administrative purposes Appendix B WLAN Application Gateway 2 Press the Power On/Start Call key Appendix C Testing the WLAN Handsets 2210/2211Testing calls and features Testing signal strength with the WLAN handsetsZZ is the channel number that the AP is using dB is the signal strength of the AP Ch is the channel of the AP Appendix C Testing the WLAN Handsets 2210/2211 Site Survey mode Appendix D ProvisioningSite survey Site certificationPhysical site study Conducting an effective site surveyNetwork usage Mobility requirementsExample of AP placement RF transmission testingAppendix D Provisioning Figure 32 Sample AP placement diagramSolving overlap issues Solving coverage issuesAppendix D Provisioning Index changing subnets