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Nortel Networks MOG6xx Troubleshooting the WLAN IP Telephony Manager, Error Status screen

Models: MOG7xx

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Troubleshooting

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Troubleshooting

This section describes options for troubleshooting your WLAN system and its devices. For site and deployment information, refer to “Appendix D: Provisioning” on page 113.

Troubleshooting the WLAN IP Telephony Manager 2245

Options on the System Status Menu screen provide a window into the real-time operation of the components of the system. Use this data to evaluate system function and to troubleshoot areas that may be experiencing problems.

The System Status Menu screen is shown in Figure 11.

Figure 11 System Status Menu screen

The following options can be selected:

•Error Status – displays alarm and error message information.

•Network Status – displays information about the Ethernet network to which the WLAN IP Telephony Manager 2245 is connected.

•Software Versions – lists the software versions for the WLAN IP Telephony Manager 2245.

Error Status screen

The Error Status screen displays any alarms that indicate a system malfunction. Some of these alarms are easily remedied. Others require a call to Nortel Networks Technical Support.

Troubleshooting

Image 71

Nortel Networks MOG6xx, MOG7xx manual Troubleshooting the WLAN IP Telephony Manager, Error Status screen

Contents

Part No. N0008588 September 17 Business Communications Manager Wireless LAN IP TelephonyInstallation and Configuration Guide Trademarks SafetyNorth American Regulatory Information Copyright 2004 Nortel NetworksCaution Warning Enhanced 911 ConfigurationRadio-frequency Interference Repairs Important Safety InstructionsInstallation Hearing Aid Compatibility9 Never spill liquid of any kind on the product International Regulatory Information Only qualified persons should service the system Limited WarrantyExclusions SafetyAfter Warranty Service Warranty Repair ServicesPreface Contents10 Contents WLAN IP Telephony Manager 2245 installationWLAN IP Telephony Manager 2245 configuration WLAN Handsets 2210/2211 configurationAppendix B WLAN Application Gateway 2246 TroubleshootingAppendix A Compatible Access Points Index Appendix C Testing the WLAN Handsets 2210/2211Appendix D Provisioning WLAN Application Gateway 2246 connection through the LAN FiguresTFTP Server Download Configuration screen Installation and Configuration GuideInstallation and Configuration Guide 14 ContentsInstallation and Configuration Guide TablesWLAN IP Telephony Manager 2245 active alarms and actions Installation and Configuration Guide 16 Contents“Text conventions” on page “Acronyms used in this guide” on page “Before you begin” on page “Symbols used in this guide” on pagePreface Before you beginText conventions Symbols used in this guideWarning Warning Symbol HOLD FEATURENortel Networks WLAN Handsets 2210/2211 IP telephonesAcronyms used in this guide Connected Telecommunications Equipment File Transfer Protocol MLPPP Remote Procedure Call Related publications N0008588 26 PrefaceEMEA Europe, Middle East, Africa Technical Support - CTAS How to get helpUSA and Canada Authorized Distributors - ITAS Technical Support Presales Support CSANSouth Korea Taiwan Thailand Service Business Centre & Pre-Sales Help Desk +61-2-8870-551128 How to get help India Indonesia Japan Malaysia New Zealand Philippines SingaporeDescription Network configurationOverview TFTP Server DHCP Server WLAN Handset 2210/2211 firmware upgradeMeaning OptionWLAN IP Telephony Manager FirewallPhysical description Functional description Capacities WLAN IP Telephony Manager 2245 firmware upgradeAPs on the same subnet Feature Packaging/Set Emulation Model, IT Type and Release NumberAPs on different subnets using WSS Roaming and handoverMobility across different subnets when using DHCP Access PointIP address planning Network planningIP addressing with DHCP Programming RecordsRequired materials WLAN IP Telephony Manager 2245 installationPreparing to install the WLAN IP Telephony Manager Connect the power “Connecting the power” on pageWall-mounting the WLAN IP Telephony Manager Pre-installation checklistMounting the WLAN IP Telephony Manager Rack-mounting the WLAN IP Telephony Manager Connecting to the LANConnecting the power Removing a WLAN IP Telephony ManagerWLAN IP Telephony Manager 2245 installation Change the password “Changing the password” on page WLAN IP Telephony Manager 2245 configurationConnecting to the WLAN IP Telephony Manager Connecting through a serial portConnecting through a Telnet session NetLink SVP-II System menu Configuring the WLAN IP Telephony ManagerConfiguring the network NONE - disables this function Configuring the SVP-II Page Changing the password Saving the configuration WLAN IP Telephony Manager 2245 configuration Checking the system statusFigure 8 Telnet screen after reset Tasks WLAN Handsets 2210/2211 configurationWLAN Handsets 2210/2211 Language Wired Equivalent PrivacyLoss of signal WLAN Handsets 2210/2211 functionsRTP and RTCP Feature and key assignmentCodecs Jitter bufferFigure 9 IP Phone WLAN Handsets 2210/2211 configurationThe IP Phone 2004 has several fixed feature keys. The WLAN Handsets 2210/2211 support the eight features that are suitable to a mobile user through the Function FCN key on the wireless handset. When FCN is pressed, a screen that lists the features and the assigned keys appears. Press FCN again to display a second screen that lists more features and their assigned keys. Refer to the Nortel Networks WLAN Handset 2210/2211 User Guide for the list of features/functions available using the FCN key IP Phone 2004 key Configuring the WLAN Handsets 2210/2211Wireless handset key FeatureMaking an alphanumeric string entry Opening and using the Admin MenuAdmin Menu options IP Address menu DHCP option License Management ESSIDSecurity Restore DefaultsSite Survey mode Regulatory DomainWEP - select either WEP Off or WEP On Authentication - select either Open System or Shared KeyTerminal type OAI on/off Admin PWDownloading the WLAN handset firmware Downloading the firmware Pre-download checklistProgramming the Line keys Configuring the idle state displayProgramming the WLAN Handsets 2210/2211 Error Status screen TroubleshootingTroubleshooting the WLAN IP Telephony Manager Network Status screen The following information can be viewed SVP-II SRP Audio Software Version Numbers screenDuplex mismatch Feature limitationsSyslog Server Introduction Appendix A Compatible Access Points1 Alvarion BreezeNET Pro.11 Series software version 4.4.5 is not compatible with the WLAN IP Handsets 2210/2211 Physical description Appendix B WLAN Application GatewayWLAN Application Gateway Installation Connect the power “Connecting the power” on page Preparing to install the WLAN Application GatewayRequired Materials Pre-installation checklistConnecting to the LAN Mounting the WLAN Application GatewayWall-mounting the WLAN Application Gateway Rack-mounting the WLAN Application GatewayConnecting the power Connecting to the Application ServerConnecting through the LAN Function Connecting through an RS-232 portFigure 18 WLAN Application Gateway 2246 connection through a modem Connect through a modemLAN Ethernet switch modemTasks ConfigurationConnecting to the WLAN Application Gateway LAN Ethernet switch 048301300255CC CTRL M CTRL J Connecting through a serial portConfiguring the WLAN Application Gateway Use NetLink GW with mogX00 - change this option to No Configuring the OAI BoxReset All Systems - not applicable Configuring the network Connecting through Telnet Continuing configuration through TelnetConnecting to a WLAN Application Gateway 2246 through Telnet The Telephone Line Configuration screen appears. See Figure Configuring the Telephone LineSearching for a WLAN Handset 2210/2211 The Telephone Line Configuration screen appearsDeleting a WLAN Handset 2210 or The Telephone Line Configuration screen appears Programming a featureSetting or changing a password Figure 26 Change password Viewing system statusNote * - not applicable 2 Use the default password admin 3 Follow the prompts to configure a new passwordViewing network status The following information is displayed at the top of the screen Viewing Telephone Line Status WLAN Application Gateway 2246 certification Certification testingViewing software versions Software updates on MOG700 systems Wireless handset certificationWLAN Application Gateway 2246 installation on new system WLAN Application Gateway 2246 installation on existing system8 Select System Status Obtain software using FTPTFTP software updates for MOG600 Systems The MOG600.bin code downloads into the WLAN Application Gateway Figure 31 TFTP Server Download Configuration screen5 Enter the TFTP Server hostname 7 Press Enter to begin the downloadDialing Planning Worksheet for WLAN Handsets 2210/2211Table 12 WLAN Handset 2210/2211 Planning Worksheet Appendix B WLAN Application GatewayFreeing the serial port for administrative purposes Appendix B WLAN Application Gateway 2 Press the Power On/Start Call key Appendix C Testing the WLAN Handsets 2210/2211Testing calls and features Testing signal strength with the WLAN handsetsZZ is the channel number that the AP is using dB is the signal strength of the AP Ch is the channel of the AP Appendix C Testing the WLAN Handsets 2210/2211 Site Survey mode Appendix D ProvisioningSite survey Site certificationPhysical site study Conducting an effective site surveyNetwork usage Mobility requirementsExample of AP placement RF transmission testingAppendix D Provisioning Figure 32 Sample AP placement diagramSolving overlap issues Solving coverage issuesAppendix D Provisioning Index changing subnets