Toshiba A10 Series

User's Manual

TROUBLESHOOTING

9-28

Contents

Main Copyright Disclaimer Trademarks FCC information Satellite A10 PSA10 FCC notice "Declaration of Conformity Information" FCC conditions EU Declaration of Conformity information Modem warning notice Conformity Statement Network Compatibility Statement Telephone company procedures If problems arise Disconnection Fax branding Japan regulations Region selection Redial Pursuant to FCC CFR 47, Part 68: Type of service Instructions for IC CS-03 certified equipment 2 3 Notes for Users in Australia and New Zealand Modem warning notice for Australia Notes for use of this device in New Zealand Page General conditions TEAC CD-ROM drive CD-224E, CD- RW/DVD-ROM drive DW-224E safety instruction Page Page Page Page HITACHI DVD-ROM drive GDR-8082 safety instruction Page Panasonic CD-RW /DVD-ROM drive UJDA-740/750 safety instruction Page Page Table of Contents Preface General Precautions Chapter 1 Introduction Chapter 2 The Grand Tour Chapter 3 Getting Started Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-Up Modes Chapter 7 HW Setup and Passwords Chapter 8 Optional Devices Chapter 9 Troubleshooting Appendixes Page Page Preface Manual contents Conventions Abbreviations Icons Keys Key operation Display Messages Page General Precautions Stress injury Heat injury Pressure or impact damage Central Processing Unit ("CPU") Performance Disclaimer PC Card overheating LCD Display Chapter 1 Introduction Page Chapter 1 Introduction Equipment checklist Hardware Software Documentation Features Processor Memory Features Power Disks Page Display Features Keyboard Pointing device Ports Slots Multimedia Special features Special features Page Utilities Utilities Page Options Options Page Chapter 2 The Grand Tour Page Chapter 2 The Grand Tour Front with the display closed Left side Right side Right side Back side LAN jack Back side Underside Front with the display open Front with the display open System indicators keyboard indicators Keyboard indicators USB diskette drive Fixed optical media drive Fixed optical media drive CD-ROM drive DVD-ROM drive CD-RW/DVD-ROM drive DVD-R/-RW drive Fixed optical media drive Universal AC adaptor Chapter 3 Getting Started Page Chapter 3 Getting Started Setting up your work space General conditions Placement of the computer Seating and posture Setting up your work space Lighting Work habits Connecting the universal AC adaptor Connecting the universal AC adaptor Opening the display Turning on the power Starting up for the first time Starting up for the first time Turning off the power Shut Down mode (Boot mode) Hibernation mode Benefits of hibernation Starting Hibernation Turning off the power Automatic Hibernation Data save in hibernation mode Standby mode Benefits of standby Executing standby Turning off the power Standby limitations Restarting the computer Restoring the preinstalled software from the Product Recovery CD-ROM Chapter 4 Operating Basics Page Chapter 4 Operating Basics Pointing devices Using the Touch Pad Using the USB diskette drive Connecting 3 1/2" diskette drive Disconnecting 3 1/2" diskette drive Using optical media drives Using optical media drives Loading discs Using optical media drives Removing discs Writing CDs on CD-RW/DVD-ROM drive Writing CDs on CD-RW/DVD-ROM drive Before writing or rewriting When writing or rewriting Writing CD/DVDs on DVD-R/-RW drive Writing CD/DVDs on DVD-R/-RW drive Important message Disclaimer Page Read/write function chart Writing CD/DVDs on DVD-R/-RW drive 4-11 OPERATING BASICS Page Writing CD/DVDs on DVD-R/-RW drive Before writing or rewriting When writing or rewriting Dragn Drop CD+DVD Data Verification Media care Media care CD/DVDs Diskettes Modem Region selection Properties menu Modem Setting Modem Selection Dialing Properties Connecting Disconnecting Wireless communications Wireless communications Wireless LAN Security Wireless communication switch Wireless communication Indicator LAN LAN Connecting LAN cable Disconnecting LAN cable Cleaning the computer Cleaning the computer Moving the computer Heat dispersal Chapter 5 The Keyboard Page Chapter 5 The Keyboard Typewriter keys 5-2 F1 F12 function keys Figure 5-1 A 101-key enhanced keyboard layout + \ CXZB Soft keys: Fn key combinations Hot keys Soft keys: Fn key combinations Page Fn Sticky key Windows special keys Windows special keys Keypad overlay Turning on the overlays Arrow mode Numeric mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Generating ASCII characters Temporarily changing modes Generating ASCII characters Page Chapter 6 Power and Power-Up Modes Page Chapter 6 Power and Power-Up Modes Power conditions Power indicators Battery indicators DC IN indicator Battery types Power indicator Battery types Battery pack Real Time Clock battery Care and use of the battery pack Safety precautions Danger Warning Caution Note Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack Removing the battery pack Installing the battery pack Replacing the battery pack Page Starting the computer by password Power-up modes Power-up modes Windows utilities Hot keys Panel power off System Auto Off Page Page Chapter 7 HW Setup and Passwords HW Setup Accessing HW Setup HW Setup window General Password Page Device Config Parallel/Printer Display CPU Dynamic CPU Frequency Mode Boot Priority HW Setup Keyboard USB LAN Supervisor password Chapter 8 Optional Devices Page Chapter 8 Optional Devices PC cards Inserting a PC card Removing a PC card PC cards Memory expansion Installing memory module Memory expansion Removing memory module Battery pack Battery pack Universal AC adaptor USB FDD kit External monitor TV TV Changing the resolution to 640x480 for TV Page Security lock Security lock Page Chapter 9 Troubleshooting Page Chapter 9 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down AC power Battery Problem Procedure Password NOTE: For information on setting a password, refer to Chapter 7, HW Setup and Passwords. Keyboard Page Page LCD panel Hard disk drive Boot Priority CD-ROM drive Page DVD-ROM drive CD-RW/DVD-ROM drive Page DVD-R/-RW drive Page Diskette drive PC card Problem Procedure Pointing device Touch Pad USB mouse USB Memory expansion Sound system Monitor Modem Phone and Modem LAN Wireless LAN Real Time Clock TOSHIBA support Before you call Where to write TOSHIBA support Page Appendixes Page Appendix A Specifications Physical Dimensions Environmental Requirements Power Requirements APPENDIX A Built-in Modem Appendix B Display Controller and Modes Display controller Video modes B-3 Table1 Video modes (VGA) continued B-4 Table 2 Video modes (XGA) B-5 Table 2 Video modes (XGA) continued B-6 Table 2 Video modes (XGA) continued B-7 Table 3 Video modes (Super XGA+) B-8 Table 3 Video modes (Super XGA+) continued B-9 Table 3 Video modes (Super XGA+) continued Page Appendix C AT Commands +++ Escape sequence A/ Repeat last command A Answer command Bn Communication standard setting Dn Dial En Echo command Hn Hook control In Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Nn Modulation handshake On Return on-line to data mode P Select pulse dialing Qn Result code control T Select tone dialing Vn DCE response format Xn Result code selection, call progress monitoring Dial tone detect Busy tone detect Zn Recall stored profile &Cn Data Carrier Detect (DCD) control &Dn DTR control &F Load factory settings &Gn V.22bis guard tone control &Kn Local flow control selection &Pn Select Pulse Dial Make/Break Ratio (WW) &Tn Self-test commands &V Display Current Configuration &W Store current configuration &Zn=x Store telephone number \Nn Error control mode selection \Qn Local flow control selection \Vn Protocol result code %B View numbers in blacklist %Cn Data compression control Appendix D S-registers S-register values S0 Auto answer ring number S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) S6 Wait before dialing S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes Page Page E Appendix E V.90 V.90 mode APPENDIX E E-2 Table E-1 Result codes for a V.90 connection No. Result code Description E AT Command Appendix E Page F Appendix F Internal Modem Guide Installing the internal modem Installing the modem board and jack APPENDIX F Removing the internal modem Appendix G Wireless LAN Card Specifications Radio Characteristics APPENDIX G Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision B) Wireless IEEE 802.11 Channels Sets (Revision A) Appendix G APPENDIX G Wireless Channels Sets (Turbo Mode) H Appendix H AC Power Cord and Connectors Page Page Users Manual APPENDIX I I-2 Configurations Glossary Abbreviations A Adaptor B cache memory C capacity D dielete E device driver F hard disk drive (HDD) G H I hardware J M menu K L O microprocessor N P prompt R S Radio frequency interference (RFI) shield T write protection U V W Page Index Index D E A B F G H I K L M N O P R S T U V