T
ROUBLESHOOTING

Chapter 9

Troubleshooting
Problem solving process................................................................... 9-1
Preliminary checklist ..........................................................................9-1
Analyzing the problem........................................................................ 9-2
Hardware and system checklist........................................................ 9-3
System start-up.................................................................................. 9-3
Self test.............................................................................................. 9-4
Power................................................................................................. 9-4
Password........................................................................................... 9-7
Keyboard............................................................................................ 9-7
LCD panel ........................................................................................ 9-10
Hard disk drive.................................................................................. 9-11
CD-ROM drive................................................................................... 9-11
DVD-ROM drive ................................................................................ 9-13
CD-RW/DVD-ROM drive ................................................................... 9-14
DVD-R/-RW drive.............................................................................. 9-16
Diskette drive.................................................................................... 9-18
PC card............................................................................................ 9-18
Pointing device ................................................................................. 9-19
USB ................................................................................................. 9-21
Memory expansion ........................................................................... 9-21
Sound system.................................................................................. 9-22
Monitor ............................................................................................. 9-22
Modem ............................................................................................. 9-23
LAN.................................................................................................. 9-24
Wireless LAN ................................................................................... 9-25
Real Time Clock............................................................................... 9-25
TOSHIBA support............................................................................. 9-26
Before you call ................................................................................. 9-26
Where to write.................................................................................. 9-26