Troubleshooting, Chapter | Toshiba A10 Series specs

Chapter 9

Troubleshooting

Problem solving process	9-1
Preliminary checklist	9-1
Analyzing the problem	9-2
Hardware and system checklist	9-3
System start-up	9-3
Self test	9-4
Power	9-4
Password	9-7
Keyboard	9-7
LCD panel	9-10
Hard disk drive	9-11
CD-ROMdrive	9-11
DVD-ROMdrive	9-13
CD-RW/DVD-ROMdrive	9-14
DVD-R/-RW drive	9-16
Diskette drive	9-18
PC card	9-18
Pointing device	9-19
USB	9-21
Memory expansion	9-21
Sound system	9-22
Monitor	9-22
Modem	9-23
LAN	9-24
Wireless LAN	9-25
Real Time Clock	9-25
TOSHIBA support	9-26
Before you call	9-26
Where to write	9-26

ROUBLESHOOTINGT

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Toshiba A10 Series user manual Troubleshooting, Chapter

Contents

Toshiba Disclaimer CopyrightTrademarks FCC notice Declaration of Conformity Information FCC information Vcci Class B Information EU Declaration of Conformity informationFCC conditions Contact Conformity Statement Modem warning noticeNetwork Compatibility Statement Fax branding Telephone company proceduresIf problems arise Disconnection Redial Type of serviceJapan regulations Region selection Instructions for IC CS-03 certified equipment AT&F AT&W AT%TE=0 ATZ Modem warning notice for Australia Software in addition to a modem Page General conditions Location of the required label Stråling Page Location of the required label Vermeiden darf das Gerät nicht geöffnet werden 26-5, Toranomon 1-CHOME, MINATO-KU, Tokyo Japan Hitachi DVD-ROM drive GDR-8082 safety instruction To EN60825 Page Manufactured by Stråling Table of Contents Getting Started Grand Tour Operating Basics Restoring the preinstalled software fromXxv Keyboard Power and Power-Up ModesXxvi Xxvii HW Setup and PasswordsTroubleshooting Optional Devices Appendixes Appendix Glossary IndexXxix Xxx Preface Manual contents Abbreviations ConventionsIcons Messages KeysKey operation Display Xxxiv Stress injury Heat injury General PrecautionsPressure or impact damage PC Card overheating Central Processing Unit CPU Performance DisclaimerLCD Display Introduction Equipment checklistChapter Introduction Software Equipment checklistIntroduction Hardware Documentation FeaturesProcessor Disks PowerFeatures Memory DVD-ROM Keyboard Display Multimedia Pointing devicePorts Slots Security Special featuresSpecial features Communications Hibernate in the System standby and System hibernate Utilities Utilities HW Setup Options Options Introduction Grand Tour Grand Tour Front with the display closed Grand Tour Left side WirelessSwitch Indicator only Right side Right sideHeadphone jack PC card slot LAN USB Back side Back side Underside of the computer Underside Front with the display open Front with the display open HDD System indicators Keyboard indicators Keyboard indicators USB diskette drive Indicator Fixed optical media drive Fixed optical media driveCD-ROM drive DVD-ROM drive Code Region CD-RW/DVD-ROM drive DVD-R/-RW drive 11 The universal AC adaptor Universal AC adaptor Getting Started Getting Started Getting Started Setting up your work space General conditions Placement of the computer Seating and posture Setting up your work space Work habits Lighting Connecting the universal AC adaptor Connecting the universal AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the powerShut Down mode Boot mode Starting up for the first time Benefits of hibernation Hibernation mode Automatic Hibernation Data save in hibernation modeTurning off the power Starting Hibernation Benefits of standby Standby mode Standby limitations Executing standbyClick start, click Turn Off Computer and click Standby Restarting the computer Operating Basics Moving the computer Heat dispersal Operating Basics Using the Touch PadPointing devices Connecting 3 1/2 diskette drive Using the USB diskette drive Click Diskette drive Using optical media drivesDisconnecting 3 1/2 diskette drive Using optical media drives Pressing the DVD-ROM eject button Loading discs Pulling the drawer open Closing the CD/DVD drawer Removing discs Writing CDs on CD-RW/DVD-ROM drive Writing CDs on CD-RW/DVD-ROM drive Before writing or rewriting When writing or rewriting Writing CD/DVDs on DVD-R/-RW drive Writing CD/DVDs on DVD-R/-RW driveImportant message Disclaimer Operating Basics Read/write function chart Victor Company of JAPAN,LIMITED DVD-RWDVD Specifications for Re-recordable Disc for Version Before writing or rewriting Data Verification Drag’n Drop CD+DVD Media care Media careCD/DVDs Diskettes Region selection Modem Modem Properties menu Dialing Properties ConnectingSetting Modem Selection Wireless communications Wireless communicationsDisconnecting Wireless LAN Security Wireless communication switch Indication Wireless communication Indicator Disconnecting LAN cable Connecting LAN cable Cleaning the computer Cleaning the computerMoving the computer Heat dispersal Keyboard Keyboard Typewriter keys Keyboard Soft keys Fn key combinations F1 … F12 function keysEmulating keys on enhanced keyboard Soft keys Fn key combinations Hot keys Soft keys Fn key combinations Wireless setting Fn + F8 hotkeys are not used Fn Sticky key Arrow modeWindows special keys Keypad overlay Numeric mode Temporarily using normal keyboard overlay on Generating Ascii characters Temporarily using overlay overlay offGenerating Ascii characters Temporarily changing modes Keyboard Power and Power-Up Modes Power POWER-UP Modes Power conditions Power and Power-Up Modes Battery indicators Power indicators Battery types Battery typesDC in indicator Power indicator Real Time Clock battery Battery pack Safety precautions Care and use of the battery packCare and use of the battery pack Modes Care and use of the battery pack Charging the batteries ProceduresTime Charging time hours Battery type Power on Power off Battery charging notice Maximizing battery operating time Monitoring battery capacity Extending battery life Retaining data with power off Removing the battery pack Replacing the battery pack Replacing the battery pack Installing the battery pack Securing the battery pack Windows utilities Starting the computer by passwordPower-up modes Power-up modes System Auto Off Panel power off HW Setup and Passwords HW Setup HW Setup window HW Setup and PasswordsHW Setup Accessing HW Setup General Password HW Setup Key FD Device Config Parallel/Printer Parallel Port Mode Boot Priority Dynamic CPU Frequency Mode Enter HDD Priority Options USB Supervisor password Optional Devices Optional Devices Optional Devices Inserting a PC card PC cards PC cards Removing a PC card Memory expansion Installing memory module Removing the memory module cover Memory expansion Removing memory module Installing the memory module Battery pack Battery packUSB FDD kit Click start and click Control Panel External monitor Display properties Changing the resolution to 640x480 for TV Adapter window Security lock Security lock Optional Devices Troubleshooting Troubleshooting Problem solving process TroubleshootingPreliminary checklist Analyzing the problem Hardware and system checklist Hardware and system checklistSystem start-up Self test Power AC power Overheating power downProblem Procedure Problem Procedure Battery Password Projecting Parts Press from the Upside Flat Face Downward LCD panel Hard disk drive CD-ROM DVD-ROM drive CD-RW/DVD-ROM drive DVD-ROM DVD-R/-RW drive Grand Tour PC card Diskette drive Touch Pad Pointing deviceClick the Pointer Options tab USB mouse ProblemProcedure Memory expansion USB Monitor Sound system Mands Modem LAN Real Time Clock Toshiba support Where to writeBefore you call InEurope Germany&Austria Toshiba support Troubleshooting Appendix B Display Controller and Modes Appendix C Appendix H AC Power Cord and Connectors Appendixes Appendix a SpecificationsPhysical Dimensions Power Requirements NetworkcontrolunitNCU Built-in Modem Display controller Display Controller and ModesAppendix B Video modes VGA Video modes Appendix B Video modes XGA Appendix B Video modes XGA Video modes Super XGA+ Video modes Super XGA+ Appendix B Appendix B +++ Escape sequence AT CommandsRepeat last command Appendix C Bn Communication standard setting Answer commandDn Dial Appendix C En Echo commandHn Hook control Request ID information Mn Monitor speaker mode Ln Monitor speaker volumeNn Modulation handshake Select pulse dialing On Return on-line to data modeQn Result code control Vn DCE response format Select tone dialingXn Result code selection, call progress monitoring Data Carrier Detect DCD control Dial tone detectBusy tone detect Recall stored profile Dn DTR control Load factory settings Pn Select Pulse Dial Make/Break Ratio WW Tn Self-test commandsGn V.22bis guard tone control Kn Local flow control selection Store current configuration Display Current ConfigurationZn=x Store telephone number \Qn Local flow control selection \Nn Error control mode selection View numbers in blacklist \Vn Protocol result codeCn Data compression control ATSn? RegistersRegister values Appendix D S2 AT escape character user defined S3 Command line termination character user definedS0 Auto answer ring number S1 Ring counter Appendix D S5 Command line editing character user definedS4 Response formatting character user defined S6 Wait before dialing S12 Escape guard time S7 Connection completion time-outS8 Comma pause time S11 Dtmf dialing speed S37 Dial line rate Result code summary AT command set result codesResult Code Numeric Description Delayed Appendix D Appendix E ModeFunction Transmission speed Table E-1 Result codes for a V.90 connection Appendix E AT Command Appendix E Appendix F Installing the internal modemInstalling the modem board and jack Internal Modem Guide Removing the internal modem Appendix G Wireless LANCard Specifications Radio Characteristics Supported Frequency Sub-bands Wireless Ieee 802.11 Channels Sets Revision B2457 Appendix G Wireless Ieee 802.11 Channels Sets Revision a Wireless Channels Sets Turbo Mode Appendix H AC Power Cord Connectors USA and Canada United Kingdom Appendix Parts Numbers User’s Manual Configurations Glossary-1 Glossary Glossary-2 Adaptor Glossary-3 Cache memory Glossary-4 Capacity Glossary-5 Dielete Glossary-6 Device driver Glossary-7 Hard disk drive HDD Glossary-8 Hardware Glossary-9 Menu Glossary-10 Microprocessor Glossary-11 Prompt Glossary-12 Radio frequency interference RFI shield Glossary-13 Write protection Glossary-14 Glossary Index IndexIndex-1 Index-2 Index-3 Index-4 Index-5