Making a call, Answering a call | Nortel Networks P0908542 Issue 01

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Making a call 29
Making a call using the Address Book 29
Making a call using the task tray or Calls menu					30
Making a call using the toolbar		31
Redialing a number 32
Returning a call 32
Calling from the Quick Dial list		33
Answering a call 34
Knowing when someone is calling 34
Knowing who is calling	34
Displaying who is calling from the task tray					34
Answering a call using the You Have a New Call dialog box							35
Answering a call from the main window			35
Answering a call from the task tray or Calls menu 35
Accessing the Notes tab	36
Putting a call on hold	37
Putting a call on hold using the main window				37
Putting a call on hold using the task tray or Calls menu						37
Answering a held call using the main window				37
Answering a held call using the task tray or Calls menu						37
Multiple calls 38
Switching between calls using the main window					38
Switching between calls using the task tray and Call menus							38
Transferring a call 38
Transferring a call without an announcement				39
Transferring a call using the main window				39
Transferring a call using the right mouse button 39
Transferring a call using the task tray or Calls menu						41
Transferring a call using the keyboard			42
Transferring a call with an announcement			43

Transferring a call with an announcement using the main window 43 Transferring a call with an announcement using the right mouse

button 43

Transferring a call with an announcement using the task tray or Calls menu 43

Enterprise Edge Personal Call Manager User Guide

P0908542 Issue 01

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Nortel Networks P0908542 Issue 01 manual Making a call, Answering a call, Putting a call on hold, Multiple calls

Contents

Enterprise Edge Personal Call Manager User Guide Page Contents Making a call Answering a callPutting a call on hold Multiple calls Calling features Conferencing a callEnding a call Calls Log Window Address Book Importing Contacts Exporting the Contacts Quick Dials Enterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide Enterprise Edge Personal Call Manager About this guide Installing Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager task tray menu Opening the main window Enterprise Edge Personal Call Manager main windowComponents of the main window Menu bar Toolbar Toolbar buttons provide access to commonly used features Address Book Current Calls Components of the main window Current Calls icons Closing the main window Status bar Setting up Enterprise Edge Personal Call Manager Defining the line used Changing the dialing properties Am dialing from Click the I am in this country list box Am in this countryArea Code Click the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distanceClear the Use calling card for long distance check box Adding a custom calling card Click the Long Distance Usage button Click the International Usage button Disable call waiting by dialing Select the Disable call waiting by dialing check boxTo access outside lines Dial using Defining long distance numbers in your area code Making a call using the Address Book Making a call Making a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a call Calling from the Quick Dial list Click the icon of the person you want to call Knowing when someone is calling Answering a callKnowing who is calling Displaying who is calling from the task tray Answering a call from the main window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the main window Putting a call on hold using the task tray or Calls menuAnswering a held call using the main window Answering a held call using the task tray or Calls menu Switching between calls using the main window Switching between calls using the task tray and Call menusMultiple calls Transferring a call Transferring a call using the right mouse button Transferring a call using the main windowTransferring a call without an announcement Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Creating a conference using the Conference box Creating a conference using the Calls boxCreating a conference using the task tray or Calls menu Conferencing a call Putting the conference calls on hold using the main window Restoring a held conference using the main windowPutting conferences call on hold Taking a conference off hold Splitting a conference using the main window Splitting a conference using the task tray or Calls menu Ending a conference using the release button Ending a conference using the main windowEnding a conference using the keyboard Ending a conference using the task tray or Calls menu Calling features Ending a call Do Not Disturb DND Turning DND on or off Call Forward Calls Log Window Viewing the Calls Log Viewing the Incoming Calls Viewing the Outgoing CallsUpdating the Calls Log Sorting the Calls Log Making a call from the Calls Log Printing call information from the Calls LogDeleting calls from the Calls Log Closing the Calls Log Window Address Book Tree View of the Address Book List View portion of the Address Book Contacts Adding a new contact to the Address Book Address Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste Special Moving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address Book Copying a folder Moving a folder Renaming a folder Deleting a folder Importing Contacts Exporting the Contacts Folders Synchronization with the telephone Quick DialsAdding Quick Dials Accessing Help Accessing context-sensitive HelpOpening the Help contents screen Accessing the Tip of the Day Turning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferences Changing the Dialing Rule Setting Changing the Startup Option Changing the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerClick Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide