Nortel Networks P0908542 Issue 01 - page 4

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Enterprise Edge Personal Call Manager User Guide P0908542 Issue 01

Making a call 29

Making a call using the Address Book 29

Making a call using the task tray or Calls menu 30

Making a call using the toolbar 31

Redialing a number 32

Returning a call 32

Calling from the Quick Dial list 33

Answering a call 34

Knowing when someone is calling 34

Knowing who is calling 34

Displaying who is calling from the task tray 34

Answering a call using the You Have a New Call dialog box 35

Answering a call from the main window 35

Answering a call from the task tray or Calls menu 35

Accessing the Notes tab 36

Putting a call on hold 37

Putting a call on hold using the main window 37

Putting a call on hold using the task tray or Calls menu 37

Answering a held call using the main window 37

Answering a held call using the task tray or Calls menu 37

Multiple calls 38

Switching between calls using the main window 38

Switching between calls using the task tray and Call menus 38

Transferring a call 38

Transferring a call without an announcement 39

Transferring a call using the main window 39

Transferring a call using the right mouse button 39

Transferring a call using the task tray or Calls menu 41

Transferring a call using the keyboard 42

Transferring a call with an announcement 43

Transferring a call with an announcement using the main window 43

Transferring a call with an announcement using the right mouse

button 43

Transferring a call with an announcement using the task tray or Calls

menu 43

Contents

Main Page Contents Page Page Page Page Page Enterprise Edge Personal Call Manager Using a handsfree telephone with Enterprise Edge Personal Call Manager About this guide Installing Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager task tray menu Enterprise Edge Personal Call Manager main window Opening the main window Components of the main window Page The toolbar buttons provide access to commonly used features. Page Page Closing the main window Setting up Enterprise Edge Personal Call Manager Defining the line used Changing the dialing properties Page Page Page Page Page Page Page Defining long distance numbers in your area code Making a call Making a call using the Address Book Making a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a call Calling from the Quick Dial list Answering a call Knowing when someone is calling Knowing who is calling Answering a call using the You Have a New Call dialog box Answering a call from the main window Answering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold Multiple calls Switching between calls using the main window Switching between calls using the task tray and Call menus Transferring a call Transferring a call without an announcement Page Page Page Transferring a call with an announcement Conferencing a call Creating a conference Putting conferences call on hold Taking a conference off hold Splitting a conference Page Ending a conference Ending a call Ending a call using the release button Ending a call using the main window Ending a call using the task tray or Calls menu Ending a call using the keyboard Do Not Disturb (DND) Call Forward Calls Log Window Viewing the Calls Log Page Making a call from the Calls Log Printing call information from the Calls Log Deleting calls from the Calls Log Closing the Calls Log Window Address Book The Tree View of the Address Book The List View portion of the Address Book Contacts Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Folders Page Page Page Importing Contacts Exporting the Contacts Page Quick Dials Adding Quick Dials Displaying the information about Enterprise Edge Personal Call Manager Synchronization with the telephone Accessing Help Accessing context-sensitive Help Opening the Help contents screen Accessing the Tip of the Day Page Enterprise Edge Personal Call Manager Preferences Changing the Search preferences Changing the Startup Option Changing the Dialing Rule Setting Changing the Callers Record Display Setting Page Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call Manager Glossary Page Index