Troubleshooting

 

Problem

Cause/Solution

c

 

[Image mode] not available

[Image mode] cannot be adjusted when

93

 

 

[Multi-shot 16] is selected for [Continuous].

 

 

 

 

 

 

No sound when shutter is

• [Off] is selected for [Sound settings] >

114

 

released

[Shutter sound] in setup menu.

 

 

 

• [Continuous] or [Multi-shot 16] is selected

93, 94

 

 

for [Continuous], or [On] is selected for

 

 

 

[BSS] in shooting menu.

 

 

 

• P ([Sports] scene mode) or N ([Museum]

37, 40

 

 

scene mode) is selected.

 

 

 

• Tmode (other than [Stop-motion movie])

63

 

 

is selected.

 

 

 

 

 

 

AF-assist illuminator does not

• [Off] is selected for AF assist option in

113

 

light

camera setup menu.

 

 

 

• AF-assist illuminator turns off automatically

37-42

 

 

in some modes.

 

 

 

 

 

 

Pictures appear smeared

Lens is dirty. Clean lens.

155

 

 

 

 

 

Colors are unnatural

White balance does not match light source.

91

 

 

 

 

 

Randomly spaced bright

Shutter speed too slow. Noise can be

 

 

pixels (“noise”) appear in

reduced by:

 

 

image

• Using flash

30

 

 

• Specifying a lower ISO sensitivity setting

95

 

 

 

 

 

Pictures are too dark

• Flash is off.

30

 

(underexposed)

• Flash window is blocked.

24

 

 

• Subject is beyond flash range.

30

 

 

• Adjust exposure compensation.

34

 

 

• Apply high-sensitivity shooting mode, or

35, 95

Technical

 

raise the ISO sensitivity.

 

 

• Subject is backlit. Select L ([Backlight]

30, 41

 

 

 

 

scene mode) or use fill flash.

 

 

 

 

 

Notes

Pictures are too bright

Adjust exposure compensation.

34

(overexposed)

 

 

 

 

 

 

 

 

 

 

Unexpected results when

When A or “fill flash with slow sync and

30, 38

 

flash mode is set to A

red-eye reduction” of the [Night portrait]

 

 

(auto with red-eye reduction)

scene mode is applied during shooting, In-

 

 

 

Camera Red-Eye Fix may, in very rare cases,

 

 

 

be applied to areas not affected by red-eye.

 

 

 

Set a flash mode other than A when in a

 

 

 

shooting mode other than the [Night

 

 

 

portrait] scene mode during shooting.

 

 

 

 

 

164