Troubleshooting
Symptom | Probable Cause | Remedy |
When the keypad is plugged in there is a | Improperly wired CAT5 cable. | Check that you are using the 568A or B |
loud pop through the speakers and the |
| wiring standard (see section I: Crimping |
keypad does not work. |
| CAT5 wire). The best way to know is to |
|
| use a CAT5 tester. |
When the keypad is plugged in, it just | Assigning duplicate addresses to multiple | Each keypad must have a unique address |
flashes and has no functionality. | keypads. | set with the Zone Address rotary switch |
|
| located on the back of the keypad (see |
|
| section VII, Installing the Essentia |
|
| keypads. |
The amplifier is plugged in and turned on, but the STAND BY LED is not lit and none of
The zone is on and music is playing, but the keypad only flashes when I try to change source, control volume, mute, or turn the zone off.
This is most likely caused by a blown fuse on the power supply.
The parental lock is assigned on that particular keypad.
The fuse is accessed at the back of the amplifier where the AC cord plugs in. It requires a 4 amp time delay fuse.
Pressing and holding the active Source button on the keypad will activate a lock feature and prevent any functionality. When locked the keypad will simply flash when a function is attempted. Pressing and holding the source button again will unlock the keypad.
All the keypads change when a source is selected on only one.
With the keypads plugged in, the POWER LED on the front of the amplifier will not turn on.
The keypads are set for Source Grouping.
One or more improperly wired CAT5 cables.
Pressing the MUTE and Source 3 button simultaneously sets the Source Grouping feature. This will cause multiple keypads to always share the same source (see Section IX, Zone EQ and Source Grouping on page 11).
Make sure the amplifier is turned on. Test that the POWER LED on the amplifier turns on when the Network Cable is unplugged. Next, unplug all the CAT5 cables from the EZ Port and plug them back in one at a time until the bad cable(s) is discovered.
The IR repeater does not properly control the audio source equipment.
One or more of the IR emitters are not properly placed over the IR receiver on the audio source equipment, or the IR output on the Essentia does not correspond with the audio equipment you are controlling.
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Reposition the LED end of the emitter on the face of the source equipment, so it is flashing directly over that source’s IR receiver. Make sure that the emitter plugged into IR Output #1 is actually going to source #1 , and so on for sources
