3.1 Features Update Appendix C
C-2 DBS 824-3.0/3.2-700 Revised April 2000
PanaVOICE treats the recording message just as it would any other new
message (lights the message waiting LED, displays MSG on your telephone,
provides off site message notification, etc.).
Retrieve the call recording just as you would any other new voice mail
message. (If you are unclear on how to retrieve messages, contact your
PanaVOICE system administrator.)
Notes • Recording a call requires a conference circuit. If no conference circuit is
available, PanaVOICE cannot record the conversation. Systems equipped with
CPC-M provides 3 conference circuits.
• Since a conference circuit is used, when the call being recorded is placed on
hold the other party will continue to be recorded and will not hear
music-on-hold.
• The call record feature is not designed to support multiple-party conversations.
Once recording a call, do not attempt to add other parties. If you need to
conference in additional parties, first stop the recording by pressing the Call
Record key and then initiate the conference. If you are in a multiple party
conversation, do not attempt to record the conversation.
• Calls that are in call record mode cannot be transferred. First, stop the recording
by pressing the Call Record key, then transfer the call.
• Call recording may be stopped and restarted multiple times in a conversation by
pressing the Call Record key. However, every time call recording is stopped,
the recording is saved as a separate message.
• When the system is in the process of establishing a call recording connection,
barge-in cannot be performed. However, once recording begins, a barge-in is
possible but not recommended. If a barge-in does occur, when the party that
barges-in disconnects call recording may be automatically terminated.
• Extension (intercom) calls cannot be recorded. The other party must be a trunk
call (including network trunk calls).
• A trunk call must be in progress for the call to be recorded. You cannot initiate
a call record before connection is made.