Key Bank Hold Attendant Features
2-14 DBS 824-3.0/3.2-700 Revised April 2000
Key Bank Hold(CPC-S and CPC-M)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by
simply pressing an FF key for another trunk. When the user presses the FF
key, the first trunk call is automatically placed on system hold.
In addition, the attendant can use key bank hold with DSS/BLF keys to
provide one-touch call transfer to an extension. For example, if the attendant
phone has a DSS/BLF key assigned for extension 200, the attendant can
answer an incoming trunk call and then press the DSS/BLF key to
automatically transfer the call to 200.
If key bank hold is turned off, the user must press HOLD before accessing a
second trunk or transferring a call.
Related Programming
• FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
One-Touch VM Transfer(CPC-S and CPC-M)
Operation
The VM key can also be used by attendants to easily transfer incoming callers
to an extension’s voice mailbox. When a user presses a voice mail key and
then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are
transmitted to the voice mail system.
For example, if an attendant receives an incoming call for station 200 and the
attendant knows that station 200 is busy because the DSS/BLF key is lit red,
the attendant can press the VM key and then press the DSS/BLF key to
automatically transfer the caller to 200’s voice mailbox.
For a general description of the VM key as well as instructions on using the
key for personal message retrieval, see “One-Touch VM Access” on page 3-
65.