One-Touch VM Transfer Attendant Features
2-16 DBS 824-3.0/3.2-700 Revised April 2000
The incoming caller is transferred to the extension’s mailbox.
Related Programming
• FF5 (Keys): FF Key Assignment for Extensions
• FF5 (Keys): FF Key Assignments for DSS Consoles
Considerations
• Once an extension is connected to voice mail, pressing a DSS/BLF key
will transmit the extension number stored on the DSS/BLF key to the voice
mail system, regardless of what state the DSS/BLF key is in. In other
words, the extension number is transmitted whether the key is idle, ringing,
or busy.
Note: DSS/BLF keys on the DSS/72 always light red when an extension
is active; they do not flash red when an extension is ringing, or light green
when an extension is forwarded.
Note: If an attendant wants one VM key for a personal mailbox and one
for transferring to voice mail, the personal VM key must be assigned to the
lowest-numbered FF key.
For example, if DSS keys 60 and 61 are assigned as VM keys, key 60
should be used for the attendant’s personal mailbox. If VM keys are
assigned to both the phone FF keys and the DSS keys, the lowest-numbered
FF key on the phone should be used for the attendant’s personal mailbox. If
the personal VM key is not assigned to the lowest-numbered key, it will not
flash to indicate VM messages.