Trunk Queuing System Features
1-42 DBS 824-3.0/3.2-700 Revised April 2000
Trunk Queuing(CPC-S and CPC-M)
Description
If all outside lines in a Trunk Group are busy, the system can call you when a
line becomes free. When the Trunk Callback alert tone rings, simply pick up
the handset and dial the telephone number .
Operation
To set Trunk Queuing:
1. Press the
ON/OFF key.
2. Press the CO line key or dial a trunk access code.
The phone issues busy tone.
3. Press “2.”
“In CO Queuing” appears on the display.
4. Press the
ON/OFF key.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
Pick up the handset.
• The outside line is automatically accessed.
• The phone issues dial tone.
• “CO TALK #XX” (where “XX” is the line number) appears on the display.
Related Programming
• FF1 (System): Extension Class of Service Setting
• FF3 (Extension): Extension Class of Service Assignment