IP8840 Broadworks IP Phone
User Guide
5 Dec. ‘08
o Press the Hold button or the Hold softkey. The call status changes to hold and you receive dial
tone. You may then select another line to answer or place a call. Note, if you select an idle line and
take no action for about 15 seconds, the line is disconnected.
To retrieve a held call on a different line:
o Press the slow flashing line button.
o Select the desired call from the displayed call list using Previous-Next softkeys
o Select the OK softkey to resume a connection with the call.
To toggle between two calls on the same line:
o Press the Hold button or the Resume softkey, the active call status changes to hold and the held
call connects.
Using Announcing a Call Transfer, you send an active call to another extension after announcing the call
transfer to the receiving party.
To transfer an active call:
o Press the Transfer button or the Transfer softkey. The active call status changes to hold and you
receive dial tone.
o Dial the number you wish to receive the transfer.
o Await answer and announce the transfer.
o To complete the transfer, hang up the handset.
To cancel a transfer, for example the second party does not answer or is busy:
o Press the EndCall softkey.
You can transfer an active call to another extension without talking to the party receiving the call. The call
transfers to the new party without verifying that the new party is there or willing to receive the call.
To transfer an active call without announcing the transfer:
o Press the BlindXfr softkey. The active call status changes to hold and you receive dial tone.
o Dial the number you wish to receive the transfer.
o To complete the transfer, hang up the handset.
To cancel a transfer, for example you mis-dial the receiving number:
o Press the EndCall softkey.
Call forward directs incoming calls to ring at another location that you designate. You can select one of
four (4) conditions that will forward your calls:
- Call Forward Busy – redirects incoming calls if the line is busy.