| 9. Help |
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Problem | Cause & Solution |
I cannot scan. | L When scanning at a high resolution, a large amount of available |
| memory is required. If your computer warns of insufficient memory, |
| close other applications and try again. |
| L The fax machine is in use. Try again later. |
| L There is not enough space on the hard disk. Delete unnecessary |
| files and try again. |
| L Restart the computer, and try again. |
| L Check the connection between the computer and the fax machine |
| (page 42). |
| L You attempted to scan a document longer than the paper size |
| which you set. Change the setting or divide the document into the |
| appropriate paper size, and try again. |
| L If you use the Fast User Switching feature in Windows XP, make |
| sure no other users are logged in to your computer. |
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|
The document is not fed | L Remove the document and |
into the fax machine when |
|
using the unit as a |
|
scanner. |
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|
Even after clicking | L Please wait. It may take a while for the cancel request to be |
[Cancel], scanning | accepted. |
continues. |
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I cannot find the fax | L The fax machine will be displayed after the printer driver has been |
machine as the target | installed. |
device from the list when |
|
using PC FAX and Remote |
|
Control. |
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|
A printing error occurred | L The printer driver is used for PC FAX and Remote Control. The |
while using PC FAX and | transmission error will be displayed as the printing error. |
Remote Control. |
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|
| L If you connect the USB cable to USB hub, connect it to the USB |
does not work properly. | port of your computer directly. |
| L Make sure you have installed the latest Service Pack available for |
| the version of Windows installed on your computer. See the |
| Microsoft web site for details. |
| L Confirm the BIOS setting of your computer, and select USB port |
| mode. Please refer to your computer operating instructions or |
| consult the manufacturer. |
| L If you have any other multifunction softwares installed on your |
| computer, uninstall them. |
| L If you use the Fast User Switching feature in Windows XP, make |
| sure no other users are logged in to your computer. |
| L Check that your computer has enough memory and hard disk |
| space. If your computer warns of insufficient memory, close other |
| applications. If there is not enough space on the hard disk, delete |
| unnecessary files. |
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|
The fax sending from the | L The transmission error may be occurred in the fax machine. Check |
computer has been | the sending report in the journal from Remote Control. |
completed, but the other |
|
party cannot receive the |
|
document. |
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