Panasonic KX-MB271 ABC

11. Help

67

For assistance, please visit http://www.panasonic.com/help

11.3.2 Printing problems

11.3.3 Scanner

Problem Cause & Solution

The printing quality is poor. LSome paper has instructions recommending which side to print on. Try

turning the recording paper over.

LYou may have used paper with a cotton and/or fiber content that is over

20%, such as letterhead or resume paper.

LThe recording paper is too damp. Use new paper.

LThe remaining toner is low. Replace the toner cartridge.

LTo check the drum life and quality, please print the printer test list (page 84).

If printing quality is still poor, replace the toner cartridge and drum unit.

LThe toner save mode of feature #482 is ON (page 51).

A blank sheet is ejected. LYou placed the document facing the wrong way when using the copier.

LThe other party placed the document in their fax machine the wrong way.

Check with the other party (KX-MB781 only).

Black lines, white lines or

smudges appear on the

printed documents.

LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 80,

83). Please do not insert a document before correction fluid has dried

completely.

Colored text is printed in

black instead of grayscale

when printing from Microsoft

PowerPoint or other

applications.

LSelect [Color] or remove the check next to [Grayscale] in the print dialog

so that colored text will be printed in grayscale.

Problem Cause & Solution

I cannot scan. LWhen scanning at a high resolution, a large amount of available memory is

required. If your computer warns of insufficient memory, close other

applications and try again.

LThe unit is in use. Try again later.

LThere is not enough space on the hard disk. Delete unnecessary files and

try again.

LRestart the computer, and try again.

LCheck the connection between the computer and the unit (page 15, 22).

LYou attempted to scan a document longer than the paper size which you

set. Change the setting or divide the document into the appropriate paper

size, and try again.

The document is not fed into

the unit when using the unit

as a scanner.

LRemove the document in the auto document feeder and re-insert it.

Even after clicking [Cancel],

scanning continues.

LPlease wait. It may take a while for the cancel request to be accepted.

ABC

MB271-781-PFQX2722ZA-OI-en.book Page 67 Tuesday, May 22, 2007 5:20 PM

Contents

Main Page Important Information For best performance Table of Contents 1. Introduction and Installation Accessories Finding the Controls Installation 2. Preparation Page 1.1 Included accessories 1.2 Accessory information 1.3 Button descriptions 1.4 Overview 1.5 Toner cartridge and drum unit 1 2 3 4 Page 8 1.6 Output tray 1.7 Recording paper 1 2 14 3 Approx. 2 kg (4.4 lb.) 2.1 Connections j 9 7 9 2.2 Dialing mode (KX-MB781 only) 1 2 2.3 Selecting the operation mode (Scan/Copy) (Fax: KX-MB781 2.4 Setting the original 2.4.1 Using the scanner glass 1 2 3 2.4.2 Using the auto document feeder 2.5 Help function (KX-MB781 3 1 2 2.6 Adjusting volume (KX-MB781 2.7 Date and time (KX-MB781 {V}{^}{SET}{<}{>}{SET}{FAX} 1 2 2.8 Your logo (KX-MB781 only) 2.9 Your fax number (KX-MB781 2.10 Configuring the unit to access the LAN (KX-MB781 only) 2.10.1 Setting up automatically with a DHCP server 1 2 2.10.2 Setting up manually 2.11 Installing Multi-Function Station 2.11.1 Required computer environment 2.11.2 Installing Multi-Function Station on a computer 1 2 Page 2.12 Starting Multi-Function Station 3. Printer 3.1 Printing from Windows applications 1 2 3 4 3. Printer 3.1.1 Using the manual input tray 1 2 4.1 Scanning from the unit (Push Scan) 4.1.1 Scan to Multi-Function Viewer 3 5 4.1.2 Scan to save as a file 4.1.4 Scan to OCR 3 5 4.2 Scanning from a computer (Pull Scan) 4.2.1 Using Multi-Function scan application 2 3 4.2.2 Using Multi-Function Viewer 2 3 5.1 Making a copy {START} 5.1.1 Using the scanner glass 1 2 3 5.2 More copying features Page Page 5. Copier 5.2.5 To collate multiple copies 2 4 5 6 6.1 Sending a fax manually 6.1.1 Using the scanner glass {CONTRAST} 1 2 3 6.2 Storing items for the one- touch dial feature and navigator directory 6.3 Sending a fax using one- touch dial feature and navigator directory 6.4 Broadcast transmission Page 6.5 Sending a computer document as a fax message from your computer 1 2 {SET}{V}{^} 3 4 5 6.7 Receiving a fax manually Auto answer OFF 6.7.1 Activating TEL mode {START} 6.8 Using the unit with an answering machine 6.8.1 Setting up the unit and an answering machine 1 2 3 4 5 6.9 Junk fax prohibitor (preventing fax reception from undesired callers) 6.9.1 Activating the junk fax prohibitor 1 2 3 6.9.2 Storing undesired callers 1 6.10 Receiving a fax into your computer 1 2 3 7. Caller ID (KX-MB781 only) 7.1 Caller ID service 7.1.1 How Caller ID is displayed 7.2 Viewing and calling back using caller information 1 2 3 7.3 Erasing caller information 7.4 Storing caller information 8. Distinctive Ring (KX-MB781 only) 8.1 Distinctive Ring service 8.2 Using two or more phone numbers on a single telephone line 8.2.1 Activating the Distinctive Ring feature 1 2 3 8.3 Using three or more phone numbers on a single telephone line 9.1 Programming 1 2 3 4 5 9.2 Basic features Page Page 9.3 Fax features (KX-MB781 only) Page Page 9.4 Copy features 9.5 PC print features 9.6 Scan features 9.7 LAN features (KX-MB781 only) Page 9.8 Network features (KX-MB781, LAN connection only) 10.1 Character entry 10.2 Status of the unit 10.2.1 Using Remote Control 1 2 10.3 Canceling the operations 1 2 10.4 Optional handset unit (KX- MB781 only) 1 3 2 11.1 Error messages Reports (KX-MB781 only) 11.2 Error messages Display Page 66 11.3 When a function does not work 11.3.1 General 11.3.2 Printing problems ABC 11.3.3 Scanner 68 11.3.4 Copier 11.3.5 Fax (KX-MB781 only) Page Page 11.3.6 Network (KX-MB781 only) 72 11.3.7 Using an answering machine (KX-MB781 only) 11.3.8 If a power failure occurs 1 2 3 12.1 Recording paper jam 12.1.1 When the recording paper has jammed inside of the unit b Page Page Page Page 12.2 Document jams (Auto document feeder) 13.1 Cleaning the white plates and glass Page Page 13.2 Cleaning the document feeder rollers 14.1 Reference lists and reports 1 3 2 14.2 Specifications Page Page 14.3 Information of copyrights and licenses (KX-MB781 only) Page Page Page Page Page Page 15. Index 15.1 Index 15. Index