Problem Cause/solution
The 2nd caller’s
information is not
displayed during an
outside call.
RIn order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Answering system
Problem Cause/solution
The unit does not record
new messages.
RThe answering system is turned off. Turn it on (page 36).
RThe message memory is full. Erase unwanted messages
(page 38).
RThe recording time is set to “Greeting only”. Change the
setting (page 41).
RIf you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
I cannot operate the
answering system
remotely.
RThe remote access code is not set. Set the remote access
code (page 39).
RYou are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 39).
RThe answering system is turned off. Turn it on (page 40).
The unit does not emit the
specified number of rings.
RIf the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Liquid damage
Problem Cause/solution
Liquid or other form of
moisture has entered the
handset/base unit.
RDisconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
50 For assistance, please visit http://www.panasonic.com/help
Useful Information
PRW120(en)_1016_ver041.pdf 50 2013/10/16 10:40:19