Useful Information

Caller ID

Problem

Cause/solution

Caller information is not

L You must subscribe to Caller ID service. Contact

displayed.

your service provider/telephone company for

 

details.

 

L If your unit is connected to any additional

 

telephone equipment such as a Caller ID box or

 

cordless telephone line jack, plug the unit directly

 

into the wall jack.

 

L If you use a DSL/ADSL service, we recommend

 

connecting a DSL/ADSL filter between the base

 

unit and the telephone line jack. Contact your

 

DSL/ADSL provider for details.

 

L The name display service may not be available in

 

some areas. Contact your service provider/

 

telephone company for details.

 

L Other telephone equipment may be interfering

 

with this unit. Disconnect the other equipment and

 

try again.

Caller information is

L Depending on your service provider/telephone

displayed late.

company, the unit may display the caller’s

 

information at the 2nd ring or later.

 

L Move closer to the base unit.

The caller list/incoming

L The Caller ID number auto edit feature is turned

phone numbers are not

off. Turn it on and try again (page 21).

edited automatically.

L You need to call back the edited number to

 

activate Caller ID number auto edit.

I cannot dial the phone

L The phone number you dialed might have been

number edited in the caller

edited incorrectly (for example, the long distance

list.

“1” or the area code is missing). Edit the phone

 

number with another pattern (page 25).

The 2nd caller’s

L In order to use Caller ID, call waiting, or Call

information is not

Waiting Caller ID (CWID), you must first contact

displayed during an

your service provider/telephone company and

outside call.

subscribe to the desired service.

 

After subscribing, you may need to contact your

 

service provider/telephone company again to

 

activate this specific service, even if you already

 

subscribed to both Caller ID and Call Waiting with

 

Caller ID services (CWID).

40For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG4021, KX-TG4011, KX-TG4013N, KX-TG4023N, KX-TG4022N, KX-TG4012 Caller ID Problem Cause/solution