Panasonic KX-TGA931T, KXTG4321 operating instructions Answering system Problem Cause/solution

Models: KXTG4321 KX-TGA931T

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Useful Information

Problem

Cause/solution

The 2nd caller’s information is

L In order to use Caller ID, call waiting, or Call

not displayed during an outside

Waiting Caller ID (CWID), you must first

call.

contact your service provider/telephone

 

company and subscribe to the desired

 

service.

 

After subscribing, you may need to contact

 

your service provider/telephone company

 

again to activate this specific service, even if

 

you already subscribed to both Caller ID and

 

Call Waiting with Caller ID services (CWID).

 

 

Answering system

 

 

 

Problem

Cause/solution

The unit does not record new

L The answering system is turned off. Turn it on

messages.

(page 30).

 

L The message memory is full. Erase

 

unnecessary messages (page 31).

 

L The recording time is set to Greeting

 

only. Change the setting (page 35).

 

L If you subscribe to the voice mail service,

 

messages are recorded by your service

 

provider/telephone company not your

 

telephone. Change the unit’s number of rings

 

setting or contact your service

 

provider/telephone company (page 34).

I cannot operate the answering

L Someone is using the unit. Wait for the other

system.

user to finish.

 

L A caller is leaving a message. Wait for the

 

caller to finish.

 

L The handset is too far from the base unit.

 

Move closer.

I cannot operate the answering

L You are entering the wrong remote access

system remotely.

code. If you forgot the remote access code,

 

store a new remote access code (page 33).

 

L Press each key firmly.

 

L The answering system is turned off. Turn it on

 

(page 34).

 

L You are using a rotary/pulse telephone. Try

 

again using a touch-tone phone.

46For assistance, please visit http://www.panasonic.com/help

Page 46
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Panasonic KX-TGA931T, KXTG4321 operating instructions Answering system Problem Cause/solution