Useful Information

Problem

I cannot make or answer cellular calls with the handset.

I can make and answer cellular calls but cannot hear a sound.

I cannot switch cellular calls from the unit to the cellular phone.

I cannot make a call using the landline.

I cannot use a cellular line or a landline.

I cannot make long distance calls.

Cause/solution

RDepending on the cellular phone’s compatibility (page 5), you may not be able to make or answer cellular calls even if the cellular phone is connected to the base unit.

RMake sure that the CELL indicator lights up and the cellular phone is connected to the base unit (page 18).

ROnly 2 Bluetooth devices can be used with the unit at the same time (for example, 2 cellular lines, or the headset and 1 cellular line).

RThe cellular phone is being used separately from your system.

RThe Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone.

RDisconnect and reconnect the base unit AC adaptor and try again.

RYour cellular phone may not support this feature. Refer to the operating instructions of your cellular phone.

RThe dialing mode may be set incorrectly. Change the setting (page 15).

RThe unit can be used to talk on 2 lines at the same time (for example, 2 cellular lines, or the landline and 1 cellular line).

RMake sure that you have long distance service.

Caller ID/Talking Caller ID

Problem

Caller information is not displayed.

Caller information is displayed or announced late.

Cause/solution

RYou must subscribe to Caller ID service. Contact your service provider/telephone company for details.

RIf your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.

RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

RThe name display service for landline calls may not be available in some areas. Contact your service provider/ telephone company for details.

ROther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.

RDepending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later.

RMove closer to the base unit.

64For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TGH264, KX-TGH260, KX-TG472SK, KX-TGH262, KX-TGH263, KX-TG473SK operating instructions Caller ID/Talking Caller ID