Panasonic KX-TG472SK, KX-TGH260, KX-TGH262, KX-TGH263, KX-TGH264, KX-TG473SK Answering system

Models: KX-TG473SK KX-TG472SK KX-TGH263 KX-TGH260 KX-TGH264 KX-TGH262

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Useful Information

Problem

Text message alerts are not displayed or announced.

Cause/solution

RConfirm that the cellular phone supports the Message Access Profile (MAP) specification.

RIf your smartphone does not support Message Access Profile (MAP), download the “Text Message Alert” app (page 48).

RText message (SMS) alert is set to On(no announce)or Off. Set it to On(with name).

RThe Bluetooth device’s Bluetooth notifications setting is turned off.

RThe handset selected to display and/or announce alerts is in use.

RThe Bluetooth device or its corresponding cellular line is in use.

Answering system

Problem

The unit does not record new messages.

I cannot operate the answering system remotely.

The unit does not emit the specified number of rings.

Cause/solution

RThe answering system is turned off. Turn it on (page 51).

RThe answering system does not answer or record calls from cellular lines.

RThe message memory is full. Erase unnecessary messages (page 52).

RThe recording time is set to Greeting only. Change the setting (page 57).

RYour service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 56) to a lower value, or contact your service provider/telephone company.

RThe answering system will not answer incoming calls while the other devices such as headset or handsets are engaged in a call.

RThe remote access code is not set. Set the remote access code (page 55).

RYou are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 55).

RThe answering system is turned off. Turn it on (page 56).

RYou cannot operate the answering system when calling a cellular phone paired to the base unit.

RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG472SK, KX-TGH260, KX-TGH262, KX-TGH263, KX-TGH264, KX-TG473SK operating instructions Answering system