11.3 When a function does not work

11.3.1 General

Problem Cause & Solution
The unit does not work. RCheck the connections (page 12, 21).
The output tray becomes full
quickly or the recording paper
does not stack properly on
the output tray.
RHigh humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the output tray. If you still have this problem, contact our service
personnel.
I cannot adjust the volume,
display items stored in the
phonebook or display Caller
ID information (KX-MB1520
only).
RThe unit is set to scan mode or copy mode. Set the unit to fax mode by
pressing MFaxN repeatedly (page 17). If you still have this problem, contact
our service personnel.
A printing error is displayed
while using PC FAX
(KX-MB1520 only) and
Remote Control.
RThe printer driver is used for PC FAX and Remote Control. Transmission
errors will be displayed as printing errors.
Multi-Function Station does
not work properly.
RIf the USB cable is connected to a USB hub, connect the cable directly to
the USB port on your computer.
RMake sure you have installed the latest Service Pack available for the
version of Windows installed on your computer. See the Microsoft web site
for details.
RCheck that your computer has enough memory and hard disk space. If your
computer warns that there is insufficient memory, close other applications.
If there is not enough space on the hard disk, delete unnecessary files.
RUninstall Multi-Function Station once, and re-install it.
I cannot install or uninstall
Multi-Function Station.
RSome of the files needed to install or uninstall Multi-Function Station may
be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM)
to solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
RThe setup program will start automatically.
2. [Tools] A [Cleanup Tool]
RThe [MfsCleaner] window will appear.
3. Click [Clean], and then click [Yes] to restart the computer.
Note:
RTo install Multi-Function Station again, see page 20.
I cannot view the operating
instructions using
Multi-Function Station.
RInstall the operating instructions on your computer beforehand (page 21).
I cannot find the unit in the
[Target Device] or [Device
Select] dialog box when
operating the following
functions.
–Scanning
–Remote Control
–PC FAX (KX-MB1520 only)
–Device Monitor
RThe printer driver has not been installed. Install it on your computer
(page 20).
I forgot the password for
feature programming via
remote operation.
RYou may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 47). When
required to enter the current password, enter “0101” instead.
62 For assistance, please visit http://www.panasonic.com/help
11. Help